Marie Robinson
Haslet,Texas
Summary
Directed teams across functions to elevate service quality and operational efficiency, achieving measurable outcomes.
Led teams in executing strategic initiatives to surpass performance targets. Drove project success by integrating hands-on experience with analytical insights. Fostered a culture of continuous improvement to elevate organizational effectiveness.
Developed and implemented efficient processes to uphold high standards and align team efforts with organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Communications & Marketing Manager
TTE Fleet Service and Maintenance
11.2025 - 02.2026
- Remote role with travel throughout Texas to support client meetings, operational reviews, and market development.
- Established foundational procedures, communication standards, and customer service workflows for a new fleet maintenance start-up.
- Developed early sales and marketing structure to support scalable growth.
- Provided industry expertise to guide operational decisions and service delivery models.
Senior Account Executive
Roadside Solutions Inc.
Midland, TX
06.2025 - 10.2025
- Traveled throughout the region to support client relationships and service operations.
- Managed client sales and account growth for roadside service operations.
- Delivered high-quality customer service and maintained strong client relationships.
Client Relationship Manager, EMS
Fleet Services by Cox Automotive
06.2023 - 03.2025
- Remote role with travel to client sites, leadership meetings, and operational reviews.
- Led initiatives to improve customer satisfaction and operational efficiency across national accounts.
- Demonstrated EMS software to clients, increasing adoption and utilization.
- Served as primary escalation point for client issues and emergencies.
- Strengthened long-term client relationships through proactive communication and strategic support.
Vendor Compliance Specialist
Dickinson Fleet Services / Cox Automotive
Indianapolis, IN
06.2021 - 06.2023
- Traveled to evaluate service partners, support onboarding, and conduct field assessments.
- Qualified and onboarded third-party service partners.
- Ensured compliance requirements were met and addressed vendor concerns.
- Supported cross-functional projects to improve vendor performance and operational efficiency.
National Account Executive
TTN Fleet Solutions
Argyle, TX
05.2018 - 01.2020
- Traveled nationwide to meet with Michelin teams, strategic accounts, and operational partners.
- Developed sales methodologies for Michelin’s strategic accounts.
- Built CRM strategies to improve lead qualification and forecasting.
- Conducted product demonstrations and managed key client relationships.
Director, Client Services
TTN Fleet Solutions
Argyle, TX
04.2015 - 05.2018
- Traveled across the U.S. and Canada to lead business reviews, client meetings, and operational visits.
- Managed national client portfolios and led the client services team.
- Ensured exceptional service delivery and supported new business pitches.
Client Relations Manager
TTN Fleet Solutions
Argyle, TX
07.2011 - 08.2015
- Conducted on-site client visits to strengthen relationships and support account growth.
- Developed and maintained B2B client relationships.
Education
High School Diploma -
Carthage High School
CarthageSkills
Directed comprehensive strategic planning initiatives to align organizational objectives
Cultivated and strengthened client relationships to enhance customer loyalty
Assisted teams in identifying new sales opportunities Supported efforts to enhance market visibility Collaborated with colleagues to refine customer engagement strategies
Championed customer experience initiatives to enhance satisfaction and cultivate loyalty
Led contract negotiations to establish favorable terms and conditions
Spearheaded continuous improvement initiatives to optimize operational efficiency
Spearheaded policy and process development initiatives to enhance operational efficiency
Led cross-functional collaboration initiatives to enhance project outcomes
Websites
Community Leadership
- Oilfield Helping Hands, Member, Support charitable initiatives benefiting oilfield families in need.
- Brandon Seegers Memorial Golf Tournament, Volunteer, Assist with event coordination and fundraising for scholarships honoring Brandon Seegers., 6 Years
- Capps/Ladymon Memorial Golf Tournament, Volunteer, Support scholarship fundraising and community outreach honoring two community members lost to COVID-19., 5 Years
Timeline
Customer Communications & Marketing Manager
TTE Fleet Service and Maintenance
11.2025 - 02.2026
Senior Account Executive
Roadside Solutions Inc.
06.2025 - 10.2025
Client Relationship Manager, EMS
Fleet Services by Cox Automotive
06.2023 - 03.2025
Vendor Compliance Specialist
Dickinson Fleet Services / Cox Automotive
06.2021 - 06.2023
National Account Executive
TTN Fleet Solutions
05.2018 - 01.2020
Director, Client Services
TTN Fleet Solutions
04.2015 - 05.2018
Client Relations Manager
TTN Fleet Solutions
07.2011 - 08.2015
High School Diploma -
Carthage High School