Marie Rosales
Dallas,TX
Summary
Case Manager with a proven track record with excelling in problem-solving and care coordination. Achieved positive client outcomes through personalized treatment plans and effective crisis intervention. Skilled in documentation and reporting, fostering strong relationships to enhance client support and ensure compliance with regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Greater Cincinnati Behavioral Health
Cincinnati, OH
10.2024 - Current
- Assessed client needs, identified issues, goals, and necessary interventions to develop personalized treatment plans.
- Coordinated referrals to community resources and support services.
- Monitored client progress, provided support and built rapport.
- Documented case notes accurately in electronic health records systems, ensuring compliance with regulations and confidentiality.
- Provided crisis intervention and de-escalation strategies to clients in distress.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by following effective treatment plan goals, role modeling IADLS and ADLS.
- Provided education on Medication and monitored adherence.
- Contributed to team discussions actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Trained new case managers, raising team's overall competency and service delivery standards.
Sales Manager
Spartan Mindset
Miami, FL
02.2021 - 08.2024
- Trained, mentored, and managed sales team to enhance performance and achieve targets.
- Conducted regular training sessions to enhance team skills and product knowledge.
- Handled customer relations issues, providing quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing comprehensive product knowledge and effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and tailoring solutions based on their unique needs.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Facilitated business set up and managed stock and revenue at events.
- Completed business plans and facilitated payout for employees on my team.
- Transported stock throughout varies states and maintained cleanly storage units for excess product.
Assistant Manager
Icing By Claire's
San Angelo, TX
05.2019 - 01.2021
- Assisted in daily operations and store management tasks to ensure smooth functioning.
- Supported team in inventory management, including organizing and replenishing stock.
- Trained new employees on operational procedures, customer engagement techniques and ear piercings.
- Contributed to sales goals by actively promoting special offers and loyalty programs.
- Monitored cash handling processes to ensure accuracy during transactions and end-of-day reconciliation.
- Maintained a clean, safe, and organized store environment that enhanced the customer’s experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and providing exceptional customer service, addressing inquiries and resolving issues effectively.
Education
Bachelor of Arts - Psychology
Angelo State University
San Angelo, TX12.2021
Skills
- Problem-solving and conflict resolution
- Time management
- Organization and multitasking
- Documentation and reporting
- Care coordination
- Leadership and team work
Certification
QMHP
Timeline
Case Manager
Greater Cincinnati Behavioral Health
10.2024 - Current
Sales Manager
Spartan Mindset
02.2021 - 08.2024
Assistant Manager
Icing By Claire's
05.2019 - 01.2021
Bachelor of Arts - Psychology
Angelo State University