Marie Sanders
Covington
Summary
Assisted customers as a service representative at Walmart, developing effective communication and problem-solving skills. Supported patient coordination and clinical documentation as a medical assistant at OrthoSouth for over two decades. Aided physicians during examinations and coordinated surgeries, enhancing patient flow and care. Educated patients on procedures, promoting comfort and a positive healthcare environment. Applied emotional intelligence to foster teamwork and stability in patient interactions. Leveraged expertise in prior authorization management and EMR systems to improve healthcare operations and patient experiences.
Spearheaded management of prior authorizations while cultivating strong partnerships with healthcare providers and insurance companies.
Overview
35
35
years of professional experience
Work History
Medical Assistant
ORTHOSOUTH
06.2002 - 11.2025
- Medical assistant to orthopedic spine surgeon (2021-2025), orthopedic foot/ankle surgeon (2020-2021) and physiatrist (2005-2020).
- Assisted with patient intake and medical history documentation.
- Coordinated patient appointments and maintained scheduling systems.
- Prepared examination rooms and ensured cleanliness and organization.
- Supported physicians during examinations and procedures.
- Managed inventory of medical supplies and equipment restocking.
- Educated patients on medication usage and pre/post-operative care.
- Performed basic laboratory tests and prepared specimens for analysis.
- Communicated effectively with patients, addressing concerns and inquiries.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Equipment sterilization
- Simple dressings
- Inventory management
- Monitoring patient progress
- Diagnostic procedures
- Prioritizing stat orders
- Orthopedic splints
- HIPAA compliance
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Scheduled surgeries by coordinating with medical staff and patient availability.
- Communicated effectively with patients regarding surgery details and preparation instructions.
- Resolved scheduling conflicts by negotiating new times with patients and medical teams.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Located scheduling barriers and implemented appropriate solutions.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, email, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Medical Assistant
MAY MEDICAL GROUP
01.1996 - 05.2002
Customer Service Representative
WALMART
07.1990 - 03.1996
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Ordered and maintained supply inventory for medical office.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Prepared examination rooms and ensured cleanliness and organization.
- Assisted with patient intake and medical history documentation.
- Supported physicians during examinations and procedures.
- Managed inventory of medical supplies and equipment restocking.
- Performed basic laboratory tests and prepared specimens for analysis.
- Communicated effectively with patients, addressing concerns and inquiries.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Coordinated patient referrals to ensure timely access to specialty care.
- Communicated with healthcare providers to facilitate appointment scheduling.
- Assisted patients in understanding referral processes and insurance requirements.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Assisted customers with inquiries and product selection.
- Processed transactions accurately and efficiently at checkout.
- Resolved customer complaints and provided effective solutions.
Education
Limited x-ray licence - Radiology
RES
NashvilleSkills
- Medical terminology knowledge
- Clinical documentation
- EMR / EHR
- Prior authorization specialist
- Patient scheduling
- Insurance verification
- Patient care coordination
- Diagnostic procedures
- Prioritizing stat orders
- HIPAA compliance
References
Available upon request
Timeline
Medical Assistant
ORTHOSOUTH
06.2002 - 11.2025
Medical Assistant
MAY MEDICAL GROUP
01.1996 - 05.2002
Customer Service Representative
WALMART
07.1990 - 03.1996
Limited x-ray licence - Radiology
RES