Marie Shayne Bolivar
Doha
Summary
Enthusiastic and task-driven individual with a strong desire to apply knowledge and expertise to deliver professional and essential services in line with assigned duties and responsibilities. Seeking a position where extensive experience in administrative, executivensecretarial and customer service roles can enhance company efficiency and productivity.
Overview
16
16
years of professional experience
Work History
Marketing Executive
Abraj Almlkiah Services
Doha, Qatar
12.2023 - 06.2024
- Addressed inquiries from clients and companies on workforce provisions
- Collaborated with different organizations through meetings.
- Guide job seekers through interview process with clients
- Creates professional business correspondence for our client.
- Ascertained and preserved confidentiality of all company communications
Customer Service Representative
FIS Global Solutions Pathward/Metabank - Major Project Account Term
Manila, Philippines
02.2023 - 03.2023
- Answer inbound calls from USA Federal/State Taxpayers' (Tax Refund)
- Direct Taxpayers to the Office of the Tax Preparer (ERO) for their refunds
- Assist Bank of Americas/Wells Fargo (Cashers/Tellers) etc.., for the check verification reset code
- Assist US taxpayers on their card inquiry and other transaction
- Assist US taxpayers on their dispute with other banks and merchants via 3- way conference
- Ascertained and preserved confidentiality of all company communications
Customer Experienced Agent
Alorica PH, Amazon/Prime
Manila, Philippines
02.2022 - 07.2022
- Answer inbound calls in a timely manner
- Evaluate problems and complaints of the callers and provide proper resolution
- Research needed information using available resources
- Increase customer satisfaction by providing insanely great experience over the phone
Executive Board Secretary
Gloabal Care Medical Center of Bay, Inc
Manila, Philippines
02.2019 - 02.2022
- Member of the Committee for the Covid-19 PPE Monitoring Group (Disciplinary)
- Organize meeting schedules for Board of Directors, Chairman of the Board, President and Corporate Secretary
- Provides follow through of all discussed items in the meeting (Actionable Items, Minutes of the meeting, Board Resolution, etc
- Coordinates with department heads regarding correspondence and mandates of the Chairman and President
- Coordinates with the Hospital Administrator's and Assistant Hospital Administrator's department re: Chairman and President's mandates
- Assist founders and stockholders on their documents and direct them to the Stock Relations Officer and Finance Division
- Ascertained and preserved confidentiality of all company communication
Shift Manager
Yello Cab Pizza Co.
Manila, Philippines
08.2017 - 02.2018
- Accomplish daily store operations report
- Conducts briefing prior start of the shift and after shift
- Monitors stock availability for the daily store operations
- Secure equipment calibration needed for the store operations
- Handles customers' complaint
Medical Relations Officer
San Pablo Medical Center
Manila, Philippines
09.2016 - 07.2017
- Reports to the CEO, Medical Director and Chief of Clinics
- Assist physicians on their credentials
- Disseminates hospital policies to every department and other concerned
- Ascertained and preserved confidentiality of all company communications
Medical Administrative Secretary
Al Mouwasat Healthcare Services
Kingdom of Saudi Arabia
04.2014 - 06.2016
- Schedule meetings for the Nursing Department
- Updates new policy coverages included in the contract
- Provides feedback to the physician for the completion of their medical requests for insurance approval
- Track and Monitor patients' requests for insurance approval
- Prepares and submit reports of patients' census
- Ascertained and preserved confidentiality of all company communications
Corporate Sales Associate
Bank of the Philippine Islands / Mitsui Sumitomo Insurance Corp (BPI/MS)
Makati City, Philippines
02.2008 - 06.2013
- Manage corporate accounts for non-Life insurance
- Call and meet clients to introduce products
- Prepares insurance proposal for the comprehensive insurance for their
- Businesses, Real Estate Properties, Motor Vehicles, equipment and Marine Cargo Shipment
- Monitors clients’ payments premium for their policies
- Visits other branches for monitoring other potential customers
- Ascertained and preserved confidentiality of all company communications.
Education
Bachelor of Science - Industrial Psychology
Eulogio "Amang" Rodriguez Institute of Science and Technology
Manila, Philippines 03.2005
Skills
- Office Management
- Business Correspondence
- Communication
- Client and Employee Relations
- Organizational Skills
Languages
Tagalog
English
Arabic
Trainings And Seminars
- Commitment to Excellence, 03/04/17
- Advance Excel 2007, 10/23/12 - 10/24/12
- High Impact Bank Salesmanship Relationship Selling, 02/07/12 - 02/08/12
- Advance Course on Marine Insurance, 03/07/11 - 04/06/11
- 162nd Basic Non-Life Insurance Course, 04/15/08 - 05/08/08
- Jerry Liao's Power Tips, 09/22/07
Affiliations
Industrial Psychology Services Association (IPSA)
Timeline
Marketing Executive
Abraj Almlkiah Services
12.2023 - 06.2024
Customer Service Representative
FIS Global Solutions Pathward/Metabank - Major Project Account Term
02.2023 - 03.2023
Customer Experienced Agent
Alorica PH, Amazon/Prime
02.2022 - 07.2022
Executive Board Secretary
Gloabal Care Medical Center of Bay, Inc
02.2019 - 02.2022
Shift Manager
Yello Cab Pizza Co.
08.2017 - 02.2018
Medical Relations Officer
San Pablo Medical Center
09.2016 - 07.2017
Medical Administrative Secretary
Al Mouwasat Healthcare Services
04.2014 - 06.2016
Corporate Sales Associate
Bank of the Philippine Islands / Mitsui Sumitomo Insurance Corp (BPI/MS)
02.2008 - 06.2013
Bachelor of Science - Industrial Psychology
Eulogio "Amang" Rodriguez Institute of Science and Technology