Marie Stewart
Heber,UT
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
9
9
years of professional experience
Work History
Supervisor User Acceptance Testing
Discover Financial Services, DFS
03.2020 - Current
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Team Leader
Discover Personal Loans
02.2015 - 03.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Training and Development
- Project Management
- Motivating Performers
- Supervising Employees
- Performance Tracking and Evaluations
- Processes and Procedures
- Performance Motivation
- Leadership
Timeline
Supervisor User Acceptance Testing
Discover Financial Services, DFS
03.2020 - Current
Team Leader
Discover Personal Loans
02.2015 - 03.2020
High School Diploma -
Granger High School
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