Summary
Overview
Work History
Education
Skills
Timeline
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Marie N. St.Hilaire

West Hempstead,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service /Hairstylist

Self Employed
02.2017 - 07.2020
  • Resolved customer complaints and addressed emergency requests and needs.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.

Bank Teller

New York Community Bank
03.2005 - 05.2008
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

License Beautician - License Cosmetologist

Long Island Beauty School Inc
Hempstead, NY
05.2004

Associate of Arts -

Nassau Community College
Garden City, NY
09.2003

High School Diploma -

Uniondale High School
Uniondale, NY
06.2002

Skills

  • Good Listening Skills
  • Brand Promotion
  • Sales Strategies
  • Call Center Operations
  • Customer Support
  • Customer Satisfaction

Timeline

Customer Service /Hairstylist

Self Employed
02.2017 - 07.2020

Bank Teller

New York Community Bank
03.2005 - 05.2008

License Beautician - License Cosmetologist

Long Island Beauty School Inc

Associate of Arts -

Nassau Community College

High School Diploma -

Uniondale High School

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Marie N. St.Hilaire