Marie Sylvestre
Lake Worth,FL
Summary
Dynamic and empathetic professional with a proven track record at Target, enhancing guest satisfaction through exceptional communication and customer service skills. Excelled in fast-paced environments, significantly improving team productivity and guest experience. Adept at computer skills and maintaining high accuracy in transactions, demonstrating a strong ability to prioritize work and build relationships under pressure. Work well with others and alone. Always ready to work and get to work always positive no matter what’s going on in personal life. Very responsible and respectful.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Advocate
Target
09.2024 - 01.2025
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both guest and company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Cashier
Wendy's
01.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor - Nursing
Palm Beach State College
Lake Worth, FLSkills
- Exceptional communication
- Strong empathy
- Customer service
- Computer skills
- First aid training
- Teamwork and collaboration
- Calm and professional under pressure
Websites
Certification
- Cardiopulmonary Recitation (CPR)
- Home Health Aide (HHA)
- Electrocardiography Technician (EKG)
- Allied Health Assisting (AHA)
- Exercise Science (ES)
- Certified Medical Administrative Assistant (CMAA)
- Certified Clinical Medical Assistant (CCMA)
- Certified Electronic Health Record Specialist (CEHRS)
Languages
English
Native or Bilingual
Timeline
Guest Advocate
Target
09.2024 - 01.2025
Cashier
Wendy's
01.2024 - 09.2024
- Cardiopulmonary Recitation (CPR)
- Home Health Aide (HHA)
- Electrocardiography Technician (EKG)
- Allied Health Assisting (AHA)
- Exercise Science (ES)
- Certified Medical Administrative Assistant (CMAA)
- Certified Clinical Medical Assistant (CCMA)
- Certified Electronic Health Record Specialist (CEHRS)
Bachelor - Nursing
Palm Beach State College
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