Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Patrick Trainor

Chester,VA

Summary

Diligent Operations Quality Manager with 8 years of experience in driving quality and cost in the fields of customer fulfillment and logistics. Expert in cultivating internal talent to ensure long-term success while delivering on continuous improvement with a data-driven, metrics first approach at problem solving.

Overview

13
13
years of professional experience

Work History

Learning Operations Manager

Amazon
11.2022 - Current
  • Managed site onboard schedule and ensured smooth recruitment and maintenance of training standards across all operations and process areas.
  • Maintained commitments to regional partners in the support sphere, HR, and finance for delivering consistently on onboard metrics and internal compliance audits.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs in QA team performance, with YoY improvements in record clean rates, direct count performance, indirect expense, crosstrain percentage, and critical SOX metrics performance in net/gross adjustments and record defect rate.
  • Developed robust contingency plans to ensure 100% SOX action and audit compliance during entirety of tenure.
  • Challenged my team to deliver on the lowest injury rates of any process area for FY2022 to current year 2024.
  • Took on and developed 2 leaders with gaps in both soft and hardskills and performance issues to achieve success in 2023-2024 with both rating highly during annual review and promoting from L4-L5 and L5 to L6 respectively.

FC Manager II

Amazon
04.2021 - 11.2022
  • Expanded knowledge of operations process by learning both the outbound and quality areas within my site.
  • Continued to build high-performing teams through effective recruitment, onboarding, and talent development initiatives, with record number of tier 1 to tier III promotions, and record number of tier III to hourly 4 and salaried 4 positions.
  • Managed SOX compliance achieving 2+ years of continuous improvement for gross and net adjustments, and inventory defect rate between 2021-2023.
  • Maintained exceptional flexibility as an operator, ensuring solo manager coverage for all 4 shifts while meeting on deliverables for admin and retention goals despite no fixed schedule for duration of QA tenure.
  • Established team priorities, maintained schedules and leader development, with consistently high team performance during annual performance reviews, and consistent promotions of QA leadership to desired roles in HR and operations leadership positions.

FC Manager I

Amazon
07.2020 - 04.2021
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics and metrics to drive shift performance as a stretch leader for inbound.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities by developing and mentoring leaders within the team to fill open roles on a high-attrition shift.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives to develop hourly associates to salaried leaders.
  • Achieved departmental goals by developing and executing to labor plan expectation to maintained side-wide locked plans for vendor freight and warehouse transfers.
  • Refit and redeveloped critical roles expectation for leaders, establishing a proper crosstrain roster between shifts and expanding exceptions handling staff/problemsolvers by a factor of 3.

FC Associate III

Amazon
02.2017 - 07.2020
  • Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment for no documented injuries during my tenure as team lead.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity with no documented failures among my team for trailer docking and yard operations.
  • Resolved fulfillment issues promptly, with my team leading all other shifts in SLA adherence for replenishment and stock rotation cycle times.
  • Contributed to cost reduction initiatives by identifying areas of improvement and implementing streamlined procedures.
  • Executed to the highest standards of PIT safety, with no recorded instances of accident or injury for my team in 3 years of tenure.
  • Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.

RIC2 FC Receiving

Amazon
10.2015 - 02.2017
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.

Senior Certified Sales Associate

7-Eleven inc. (Seven & I Holding co.)
10.2011 - 11.2014
  • Full spectrum of retail PoS duties from Food Service to Matériel goods
  • Entrusted to single-man coverage of an entire location on a constant basis
  • Extensive experience in Food Service with fully sanctioned training in Food Safety/Handling by the NRA
  • Extensive experience and full control and management of PoS based finances,.
  • Well versed in the order sales, reports, and maintenance of Moneygrams/Money Orders/Western Union transfers with full training in compliance to Patriot Act standards.
  • Extensive experience in order writing and other logistical duties with complete inventory control on the individual associate level to facilitate a dynamic retail selection to meet the needs of consumers
  • Fully versed and attentive to the more mundane needs of sanitation within my place of employment
  • Well-adjusted to a decisive goal-fixated environments with an emphasis on meeting projections with regards to sales
  • Maintained a perfect record of customer interaction and an impeccable personal relationship to the community to facilitate an inviting retail environment

Education

High School Diploma - Advanced Studies Diploma

Thomas Dale High School
Chester, VA
2009

Skills

  • Superlative expertise in AWS based warehouse management software, and project management utilities such as ASANA and sharepoint
  • Firm foundational experience and success in SOX compliance management
  • Immense experience in the operation and maintenance of both Linux and Windows operating systems as well as all manner of enterprise office tools and excel
  • Extensive and proven track record of talent management and development using a metrics and measurables approach at cultivating both soft and hardskills among my team
  • Great softskills with a proven record in managing customer-facing high judgement scenarios and navigating cultural barriers to achieve equitable results for both the team and the business at large
  • Adaptable in the face of challenges, with a proven track record of delivering beyond scope and scale for role Adept at flexing into all aspect of warehouse operations with experience at operations-level execution in both inbound, outbound, and quality
  • Fully experienced in handling a variety of regulatory disciplines, with strong track record in OSHA compliance, and both state and local fire code compliance
  • Strong history of community engagement and advocacy with great successes in establishing cultures of engagement and involvement with local partners and advocacy groups
  • Experienced in the areas of procurement and forecasting for fixed and non-fixed assets and consumables
  • Extensive knowledge and practical experience in labor planning and volume management
  • Extremely knowledgeable in space management, with in depth experience in drafting inventory consolidation and velocity-based stow strategy to drive on cost for IB operations
  • Excellent track record for ticket tracking and workload management, with a superlative track record in delivering on internal and external SLA metrics alike

Accomplishments

-YoY improvements in local site quality figures from FY2021-2023, with reductions in QA manhours leading to continuous cost improvements with over 365,900.USD attributed to savings in labor hours expense for QA staff Q1-Q2 2023.


-Continuous improvements in productive time for QA team with the highest current average productive total time for QA of peer sites in hazmat for 2023, despite generational technology and infrastructure gaps between said peers.


-Maintained the highest number of direct reports promoted among all teams despite QA maintaining the lowest rostered headcount, with over 53% of all HR on site in 2024 as former hourly associates, alongside 1 first line to second line operations manager promotion, and two hourly associates raised to first line salaried leadership between FY2021-2023.


-Maintained the lowest associate attrition rate per capita and by lump sum, for FY2023-FY2024, with the highest percentage of hourly associates by process area maintaining the maximum levels of personal and unpaid time off available by policy.

Timeline

Learning Operations Manager

Amazon
11.2022 - Current

FC Manager II

Amazon
04.2021 - 11.2022

FC Manager I

Amazon
07.2020 - 04.2021

FC Associate III

Amazon
02.2017 - 07.2020

RIC2 FC Receiving

Amazon
10.2015 - 02.2017

Senior Certified Sales Associate

7-Eleven inc. (Seven & I Holding co.)
10.2011 - 11.2014

High School Diploma - Advanced Studies Diploma

Thomas Dale High School

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Patrick Trainor