MARIE THIARE
Pawtucket
Summary
Adaptable professional with a background in correctional operations, healthcare assistance, and customer service. Experienced in promoting safety, supporting patient needs, handling high call volumes, and developing positive relationships through strong communication, organization, and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
RI Department of Corrections
Cranston
09.2025 - Current
- Supervised inmate activities and enforced safety protocols to maintain secure environment.
- Conducted regular inspections of secure areas to ensure compliance with regulations.
- Responded to incidents, applying de-escalation techniques to manage conflicts.
- Monitored inmate behavior and recorded observations to support incident management.
- Collaborated with law enforcement and staff to ensure effective communication and safety.
- Enforced facility rules while maintaining a professional demeanor under pressure.
- Inspected cells and conducted random searches of common areas.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Detected potential threats and quickly defused conflicts.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Ramp Agent
Delta Air Lines, Inc
Boston
09.2023 - Current
- Operated baggage handling systems to transport luggage efficiently.
- Loaded and unloaded baggage from aircraft using ground support equipment.
- Marshaled aircraft during arrival and departure to ensure safe movements.
- Operated conveyor belts, push-back tractors, and aircraft tugs, facilitating timely baggage handling.
- Assisted in de-icing procedures during winter weather conditions.
- Conducted routine inspections of ramp equipment, ensuring compliance with safety standards.
- Collaborated with team members to optimize ramp operations and enhance service delivery.
- Communicated with flight crews regarding baggage and cargo status updates.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Customer Service Representative
Health Source RI
East Providence
10.2022 - 10.2023
- Guided customers through healthcare enrollment and plan selection to ensure informed decisions.
- Addressed inquiries on benefits, eligibility, and coverage options to enhance customer understanding.
- Coordinated communication between clients and insurance providers to expedite issue resolution.
COAL AGENT-customer service representative
Aerotek- DOH- NYC
Riverside
01.2020 - 04.2022
- Handled high-volume calls, delivered professional customer service, routed inquiries to clinical staff, and maintained patient documents to support efficient care delivery.
- Managed patient registration and scheduling for new and returning patients to ensure timely access to care.
- Ensured accuracy of patient records in electronic systems to support efficient care delivery.
- Verified insurance eligibility, assisted with forms and consents, and ensured confidentiality in compliance with healthcare regulations.
Behavioral Health Specialist
West Bay Residential Services
Warwick
02.2017 - 08.2019
- Conducted comprehensive assessments to identify and address client mental health needs.
- Monitored client progress through regular assessments, documenting behavioral and symptomatic changes to inform treatment plans.
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
- Provided crisis intervention and de-escalation techniques during emergencies.
- Documented client progress and maintained accurate records in compliance with regulations.
Medical Assistant
Dr. Becker-Pediatrics
Pawtucket
01.2015 - 12.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted in patient examinations and procedures under physician supervision.
- Collected and processed laboratory specimens following safety protocols.
- Managed patient records using electronic health record systems for accuracy.
- Coordinated appointment scheduling for optimal patient flow and efficiency.
- Communicated effectively with families to address concerns and questions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Medical Assistant -
Lincoln Technical Institute
Lincoln08-2015
Some College (No Degree) - Biology/French
Rhode Island College
Providence, RISkills
- Patient care techniques
- Patient support methods
- Patient mental health
- Patient care evaluation
- Emergency care
- Basic first aid
- Health safety measures
- Healthcare compliance
- Clinical knowledge
- Policy enforcement
- Strategic planning
- Multitasking
- Time Management
- Attention to Detail
- Written Communication
- Verbal Communication
- Microsoft Office proficiency
- Conflict resolution
Certification
- CPR Certified/First Aid
- Vehicle Safety
- CPIT
- Med Admin
- Fire/Life/Safety
- correctional Officer/Peace Officer
Languages
French
Native/ Bilingual
Timeline
Correctional Officer
RI Department of Corrections
09.2025 - Current
Ramp Agent
Delta Air Lines, Inc
09.2023 - Current
Customer Service Representative
Health Source RI
10.2022 - 10.2023
COAL AGENT-customer service representative
Aerotek- DOH- NYC
01.2020 - 04.2022
Behavioral Health Specialist
West Bay Residential Services
02.2017 - 08.2019
Medical Assistant
Dr. Becker-Pediatrics
01.2015 - 12.2016
Medical Assistant -
Lincoln Technical Institute
Some College (No Degree) - Biology/French
Rhode Island College