Marie Tillson
Phenix City,AL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Receptionist
Summerville Animal Hospital
Phenix City, AL
02.2017 - Current
- Greeted clients and pets, ensuring a welcoming atmosphere.
- Managed phone calls and appointment scheduling for veterinary services.
- Maintained accurate patient records using veterinary management software.
Receptionist
Summerville Animal Hospital
Phenix City, AL
02.2017 - Current
- Greeted clients and pets, ensuring a welcoming atmosphere.
- Managed phone calls and appointment scheduling for veterinary services.
- Maintained accurate patient records using veterinary management software.
- Processed payments and managed billing information efficiently.
- Organized office supplies and maintained cleanliness of reception area.
- Educated clients on pet care and hospital policies during visits.
- Collaborated with team members to improve workflow and client satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
GED
Anniston, ALSkills
- Veterinary management software
- Appointment scheduling
- Record keeping
- Payment processing
- Office organization
- Client education
- Workflow improvement
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Multi-line telephone systems
- Phone etiquette
- Office supply inventory control
- Call redirection
- Customer/Client relations
- Customer and client relations
- Scheduling appointments
- Multi-line phone system operation
- Positive and professional
- Calm demeanor
- Basic accounting
- Multi-line telephone skills
- Verbal and written communication
- Scheduling
- Front desk operations
Timeline
Receptionist
Summerville Animal Hospital
02.2017 - Current
Receptionist
Summerville Animal Hospital
02.2017 - Current
GED