Christina Butler
Frey Pet Hospital
Marion,IA
26
years of professional experience
Work History
Receptionist
9 Years 1 Month- While at Frey Pet Hospital I managed a multi-phone line system while assisting in-person clients. Utilized veterinary practice management software to enhance client interactions and streamline administrative tasks. I have exceptional verbal and written communication skills. I am able to provide compassionate, professional service to clients during both routine and emotionally sensitive situations. I have strong organizational and time management skills. Scheduled appointments, discharges, and surgeries to ensure smooth clinic operations. I have the ability to accurately process payments and maintain financial records. I have a positive attitude and willingness to collaborate with a team. I am able to remain calm, professional and solution-oriented during busy periods. Handled sympathy cards, Arbor Day, and ISU Companion Fund. I was also assigned to sending referral thank-you letters to our clients.
- Managed front desk operations, ensuring efficient patient check-ins and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Coordinated communication between veterinary staff and clients, enhancing overall clinic workflow.
Driver's License Clerk
14 Years 1 Month- Issued driver's licenses and identification documents accurately and professionally, ensuring compliance with regulatory standards. Administered and scored driving examinations, including motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road tests. Applied expert understanding of driver eligibility, licensing rules, and REAL ID requirements to verify identity and determine qualification. Reviewed state and federal records to determine issuance and non-issuance decisions accurately. Completing vision and hearing screenings to ensure applicants meet safety standards. Capturing customer photos and signatures for official credentials. Served a primary point of contact for customer questions and inquiries, delivering excellent service with every interaction.
- Ensured compliance with traffic laws and safety regulations during all driving activities.
- Conducted routine vehicle inspections to maintain safety standards and operational efficiency.
Pre-School Teacher Assistant
3 Months- Supported daily routines for a visually impaired boy with a visually impaired boy. Such as meeting him at his residence so he could ride the bus to school and assisted in getting him back home. I also helped him complete his daily activities at school.
- Assisted lead teacher in implementing age-appropriate curriculum and lesson plans.
- Supported classroom management by fostering a positive learning environment.
- Monitored student progress and provided feedback to enhance developmental skills.
Co-Director of Caring Management
6 Months- Co-directed out of school detention program ordered by Genesee County in Fenton, Michigan, ensuring structured supervision and support for students. Teachers were provided to help with school work. I worked along with Juvenile Probation Officers to ensure their student was in school. Managed female morning transportation run, facilitating safe and timely arrival of students. Assisted students in preparing lunch during mealtime. and afternoon activities.
Driver's License Clerk
2 Years 2 Months- Issued driver's licenses and identification documents, ensuring compliance with driver eligibility and licensing rules. Applying expert understanding of driver eligibility, licensing rules, and REAL ID requirements to verify identity and determine qualification. Reviewing state and federal records to determine issuance and non-issuance decisions accurately. Conducted vision and hearing screenings to confirm applicant compliance with safety standards. Capturing customer photos and signatures for official credentials. Acted as primary contact for customer inquiries, providing timely and informative assistance to enhance customer satisfaction.
- Conducted routine vehicle inspections to maintain safety and compliance with regulations.
Education
Bachelor of Science - Social Work
Skills
Client and patient relations
Verbal communication
Telephone communication
Record management
Schedule management
Veterinary software
Time management
Timeline
Receptionist
Frey Pet Hospital
05.2017 - 06.2026Read More
Driver's License Clerk
Iowa Department of Transportation
04.2003 - 05.2017Read More
Pre-School Teacher Assistant
Schuyler County School District
01.2003 - 04.2003Read More
Co-Director of Caring Management
Genesee County
07.2002 - 01.2003Read More
Driver's License Clerk
Iowa Department of Transportation
05.2000 - 07.2002Read More
Olivet Nazarene University
Bachelor of Science from Social Work
Read More