Summary
Overview
Work History
Education
Skills
Activities Volunteer
● JV, Freshman & 7th grade Girls’ Basketball Assistant Coach
Timeline
Generic

Marie Todd

East Lansing,MI

Summary

Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Steps into multiple roles to accomplish demanding objectives in fast-paced environments. Pursues opportunities to learn new skills and contribute to group success.

Overview

11
11
years of professional experience

Work History

Service Consultant – Departmental Analyst-E

State of Michigan
09.2017 - Current
  • Liaison between DTMB Enterprise Operations – User Experience (EOC-UX) and State of Michigan agencies.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Communicate over the phone and email; Perform tasks to identify and document technical requirements for service requests
  • Developed training documents for Agencies on how to use Cisco equipment and submit requests.
  • Designed a Shared workspace in SharePoint for projects and assignments for Enterprise Operations – User Experience (EOC-UX).

Information Security Administrator

Jackson National Life
05.2016 - 09.2017
  • Processed user access requests by enabling, removing, and modifying system access, along with troubleshooting system access errors; Completed an average of 13 incidents a day
  • Analyzed/collected data from applications; completed instructions on how to complete requests and use applications
  • Oversaw the work of 5 part-time associates
  • Earned multiple recognitions about work ethic, quality of work and efficiency for providing services to users.

Strategic Support Associate

Jackson National Life
11.2015 - 05.2016
  • Communicated with Insurance companies for statuses on incoming fund transfers for policy holders
  • Issued policies that were in good order to identify if funds were received by verifying the amount received, company name, the policy number, and the policy owner's name on the check
  • Sorted incoming mail and entered data into the system by evaluating documents sent to Jackson National Life.

Substitute Teacher

EDUSTAFF
08.2014 - 11.2015
  • Substitute teacher for Holt Public Schools and Waverly Community Schools
  • Worked in classrooms assisting students with assignments and maintained a safe environment for students.

Library Access Services Employee/Tech Guide

Michigan State University, Engineering library
08.2012 - 08.2014
  • Assisted patrons with finding books and checking books in and out, did various projects such as shifting books
  • Earned a promotion as a Tech for the LCC library, assisted patrons with technical difficulties.

Education

Associate in arts in Business and Accounting -

Lansing Community College
Lansing, MI
05.2015

Bachelor of Arts in Psychology -

Michigan State University
East Lansing, MI
12.2014

Skills

  • Microsoft Office - Word, Excel, Outlook, PowerPoint, Teams, Power Automate
  • Active directory, explorer , Exchange Admin
  • BMC REMEDY/Helix
  • Cisco Unified CM Administration - ability to look up numbers, button details, and Hunt groups
  • SharePoint
  • Technical Support
  • Multitasking and organization
  • Documentation and reporting
  • Team collaboration

Activities Volunteer

  • Girls Varsity Basketball Assistant Coach – Holt High School, Holt, MI, 11/2018, 06/2021, Assist head coach with daily operations., 2020 Girls Basketball District Champs Division 1
  • JV, Freshman & 7th grade Girls’ Basketball Assistant Coach, Holt, MI, 08/2007, 02/2018, Started coaching at age 15 for 7th grade; instructed fundamental and challenging practices.

● JV, Freshman & 7th grade Girls’ Basketball Assistant Coach

Started coaching at age 15 for 7th grade; instructed fundamental and challenging practices.

Timeline

Service Consultant – Departmental Analyst-E

State of Michigan
09.2017 - Current

Information Security Administrator

Jackson National Life
05.2016 - 09.2017

Strategic Support Associate

Jackson National Life
11.2015 - 05.2016

Substitute Teacher

EDUSTAFF
08.2014 - 11.2015

Library Access Services Employee/Tech Guide

Michigan State University, Engineering library
08.2012 - 08.2014

Associate in arts in Business and Accounting -

Lansing Community College

Bachelor of Arts in Psychology -

Michigan State University

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Marie Todd