Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie Ulysse

Eden Prairie,MN

Summary

Detail-oriented administrative professional with experience managing case workflows, updating system records, and coordinating service requests in fast-paced environments. Skilled in reviewing documentation, maintaining accurate data in CRM and scheduling systems, and monitoring pending requests to ensure timely resolution. Experienced collaborating with internal teams to resolve issues and maintain organized documentation. Seeking a Scheduling Specialist, Claims Specialist, or Administrative role where strong organizational and system management skills can support efficient operations.

Overview

8
8
years of professional experience

Work History

Technical Support Advisor

Apple
02.2023 - 01.2026
  • Assisted customers with account access, device setup, and software navigation while maintaining detailed system documentation.
  • Logged service cases and updated records within internal case management systems.
  • Delivered exceptional customer support through troubleshooting and resolving technical issues across Apple products.
  • Educated customers on product features, enhancing user experience and satisfaction with Apple services.

Technical Support Representative

SimpliSafe
Remote
04.2021 - 05.2023
  • Diagnosed technical issues with security systems, ensuring prompt resolution and functionality for clients.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Processed service requests and documented case activity within internal support systems.
  • Educated customers on system features and troubleshooting techniques to empower user independence.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Customer Service Representative

UnitedHealthcare
Remote
06.2018 - 12.2020
  • Reviewed healthcare account information and verified policy details within internal systems.
  • Processed customer requests related to healthcare services, benefits, and policy updates.
  • Maintained detailed records of customer interactions and system updates within CRM platforms.
  • Coordinated with internal departments to resolve account discrepancies and service issues.
  • Ensured compliance with healthcare privacy standards and documentation procedures.

Education

Associate of Arts - Information Technology

University of Phoenix
01-2024

Bachelor of Science - Information technology

University of Phoenix
Tempe, AZ
12-2026

Skills

  • Scheduling & Calendar Coordination
  • Workflow Processing
  • Data Entry & Record Management
  • Documentation & Case Tracking
  • Administrative Support
  • CRM & Ticketing Systems
  • Microsoft Office (Excel, Word, Outlook, Teams)
  • Information Verification
  • Problem Resolution
  • Internal Team Coordination
  • CRM Systems
  • Help Desk Ticketing Platforms
  • ERP Systems
  • Online Service & Case Management Systems

Timeline

Technical Support Advisor

Apple
02.2023 - 01.2026

Technical Support Representative

SimpliSafe
04.2021 - 05.2023

Customer Service Representative

UnitedHealthcare
06.2018 - 12.2020

Associate of Arts - Information Technology

University of Phoenix

Bachelor of Science - Information technology

University of Phoenix