Marie Wiley
Grand Forks,ND
Overview
28
28
years of professional experience
Work History
C-Store Manager
Dusterhoft Family Cenex Stores
Grand Forks, ND
02.2015 - 09.2025
- Directed team training initiatives to elevate customer service and boost operational efficiency.
- Oversaw inventory control processes to optimize stock levels and minimize waste.
- Executed promotional strategies to enhance store visibility and drive sales performance.
- Oversaw daily operations to ensure adherence to safety and quality standards.
- Optimized staff scheduling to align with business demands and control labor costs.
- Cultivated and sustained robust vendor partnerships to enhance supply chain efficiency.
- Enforced company policies to cultivate a positive work environment for employees.
- Elevated customer experience by proactively addressing issues and swiftly resolving complaints.
- Cultivated strong team cohesion by promoting a positive work environment and facilitating open communication.
- Spearheaded employee development initiatives, including ongoing training sessions and workshops, to foster skill enhancement.
- Cultivated an inviting store environment that fostered customer loyalty and effectively showcased merchandise.
- Oversaw adherence to company policies, safety regulations, and industry standards in all facets of store management.
- Optimized store operations through strategic scheduling, task delegation, and resource allocation.
- Oversaw inventory management to optimize turnover, minimize waste, and enhance product availability.
- Guided new employees in understanding company culture and job responsibilities to ensure seamless integration into roles.
- Ensured facility cleanliness by conducting regular inspections and promptly addressing identified issues.
- Oversaw inventory management, cash handling, and store opening and closing operations.
- Supervised store employees in a fast-paced environment through proactive communication and constructive feedback.
- Oversaw product level maintenance and inventory control for merchandise, ensuring optimal stock availability.
- Facilitated hiring, training, and mentoring processes for new staff members.
- Executed point of sale opening and closing procedures with precision.
- Executed merchandise rotation and display strategies to highlight new products and promotions.
- Enhanced sales performance and reduced shrinkage by delivering exceptional customer service and strictly following standard operating procedures.
- Enhanced team collaboration and efficiency by cultivating environments centered on mutual success.
- Cultivated strong customer relationships through effective interaction and engagement.
- Facilitated recruitment, hiring, and training processes for team members.
- Mentored and coached team members to enhance productivity and performance standards.
- Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
- Monitored employee attendance and punctuality, addressing recurring issues promptly to mitigate long-term patterns.
- Fostered and enhanced enduring client relationships through effective issue resolution and dynamic communication skills.
- Oversaw daily monitoring of cash discrepancies, inventory shrinkage, and drive-off incidents.
- Documented and escalated issues to higher management with comprehensive detail.
- Oversaw development of engaging merchandise displays to attract store customers.
Customer Service Representative
Super One Foods
Grand Forks, ND
04.2004 - 04.2014
- Facilitated customer inquiries and product selections to enhance overall shopping experience.
- Addressed customer complaints with efficiency to enhance satisfaction and foster loyalty.
- Executed transaction processing with speed and precision to achieve daily sales targets.
- Established feedback mechanisms to enhance service quality and drive continuous improvement.
- Oversaw store display compliance with merchandising standards to enhance product visibility.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Addressed customer inquiries regarding products, services, and company information.
- Cultivated strong relationships with customers through active listening techniques.
- Facilitated collaboration among team members to establish best practices for enhancing customer service delivery.
- Engaged in training programs to deepen product knowledge and elevate customer service skills.
- Addressed escalated customer issues, reinforcing commitment to service excellence.
- Resolved customer inquiries to enhance satisfaction and promote a positive service experience.
- Cultivated a positive customer service culture within the team to enhance overall service quality.
- Delivered exceptional customer care by addressing inquiries, guiding product selection, and managing order processing.
- Oversaw prompt and efficient replacement of damaged or missing products.
- Ensured cleanliness and organization of checkout areas through regular mopping, trash disposal, and surface sanitization.
Blackjack Dealer
Listen Center
Grand Forks, ND
05.1997 - 05.2004
- Implemented house rules and regulations to ensure fair play during blackjack games.
- Oversaw and validated chip distribution and payouts to ensure operational integrity during gaming sessions.
- Assessed player behavior to uphold a positive and secure environment within the gaming community.
- Defined and communicated game rules to enhance guest engagement and enjoyment.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
C-Store Manager
Dusterhoft Family Cenex Stores
02.2015 - 09.2025
Customer Service Representative
Super One Foods
04.2004 - 04.2014
Blackjack Dealer
Listen Center
05.1997 - 05.2004