Marie Wilken
Davenport
Summary
Organized and detail-oriented team player with a strong work ethic and dedication to making a positive impact on success through independent decision-making skills and sound judgment. Proven track record of managing multiple priorities and maintaining a positive attitude. Dependable candidate willing to take on added responsibilities to meet team goals. Valuable asset as a detail-oriented team player with strong organizational skills.
Overview
18
18
years of professional experience
Work History
Instructional Assistant
Reardan/Edwall School District
08.2024 - 10.2024
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Maintained safety and security by overseeing students in recess environments.
INSTRUCTIONAL ASSISTANT
Endicott School District
08.2023 - 08.2024
- Assisted in developing educational materials and lesson plans for students with diverse learning needs
- Provided one-on-one support to students with disabilities in various academic subjects
- Collaborated with teachers to implement individualized education plans for students with special needs
- Facilitated small group activities to enhance learning and promote student engagement
- Participated in staff meetings and professional development workshops to stay current on best practices in education
- Maintained accurate records of student progress and communicated with parents and teachers as needed
OFFICE MANAGER
St. John Auto Body & Custom
01.2023 - 08.2023
- Managed office operations and administrative tasks to ensure efficiency and productivity
- Supervised office support staff and delegated tasks to ensure timely completion
- Maintained office supplies and equipment, and handled procurement and inventory management
- Handled confidential information and sensitive documents with discretion and confidentiality
INSTRUCTIONAL ASSISTANT
Sprague Elementary School
09.2020 - 01.2023
- Assisted in creating and implementing lesson plans for elementary school students
- Facilitated group activities to enhance student engagement and understanding of material
- Maintained a safe and positive learning environment for students during instructional sessions
- Collaborated with teachers and staff to develop and modify instructional materials as needed
SEASONAL SCALE HOUSE OPERATOR
Ritzville Warehouse
07.2016 - 08.2022
- Successfully managed incoming and outgoing truck traffic, ensuring accurate weight measurements
- Collaborated with team members to maintain a clean and organized work environment
- This was a seasonal position working wheat harvest that I held for6 years
RETENTION SPECIALIST
Bank of America Merchant Services
10.2006 - 05.2015
- Collaborated with cross-functional teams to improve customer experience and retention efforts
- Managed a portfolio of clients to drive customer engagement and retention
- Utilized data analysis to identify at-risk customers and implement targeted retention strategies
- Handled customer inquiries and resolved issues promptly and effectively
- Skilled in multitasking and prioritizing tasks to maintain high levels of customer satisfaction
- Handled inbound customer inquiries and resolved issues efficiently
Education
AA -
Spokane Falls Community College
Spokane, WA01.2025
HIGH SCHOOL DIPLOMA - undefined
Davenport High School
Davenport, WA06.2003
Skills
- Classroom organization
- Effective communication
- Calm and patient demeanor
- Small group instruction
- Computer skills
- Relationship building
- Collaborative teamwork
- Preparing instructional materials
- Customer service
- Organizational skills
- Data entry
- Customer relations
- Scheduling and calendar management
- Document management
- Mail handling
- Scheduling
- Scale operations
- Record keeping
- Documentation skills
- Retention marketing
- Microsoft office
- Customer relationship management
- Willingness to learn
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Call center customer service
- Inbound phone calls
- Inbound phone call management
Timeline
Instructional Assistant
Reardan/Edwall School District
08.2024 - 10.2024
INSTRUCTIONAL ASSISTANT
Endicott School District
08.2023 - 08.2024
OFFICE MANAGER
St. John Auto Body & Custom
01.2023 - 08.2023
INSTRUCTIONAL ASSISTANT
Sprague Elementary School
09.2020 - 01.2023
SEASONAL SCALE HOUSE OPERATOR
Ritzville Warehouse
07.2016 - 08.2022
RETENTION SPECIALIST
Bank of America Merchant Services
10.2006 - 05.2015
HIGH SCHOOL DIPLOMA - undefined
Davenport High School
AA -
Spokane Falls Community College
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