Marie Yochembeng
Monroeville,PA
Summary
Accomplished IT Manager and Agile Scrum Master with a proven track record at Cogent Tech and Explore Solutions, enhancing network efficiency and fostering team collaboration. Expert in IT compliance and risk management, I've led teams to exceed user satisfaction through innovative solutions and agile practices, significantly improving operational performance and security measures. Experienced IT Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in managing technology, planning and deployment. Experience in Instructing and leading IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
8
8
years of professional experience
Work History
IT Manager
Cogent Tech
02.2024 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Oversaw IT department operations and training.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Created and terminated user's accounts from start to finish in business applications.
Agile Scrum Master
Explore Solutions
02.2017 - 11.2023
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
Education
MBA - IT Management
Western Governors University
Salt Lake City, UT11.2024
Skills
- IT Compliance
- IT risk management
- IT Procurement
- Information confidentiality
- Information Security
- IT Budgeting
- Operating system management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of more than 20 IT support staff members.
- Resolved product issue through consumer testing.
- Achieved results by completing task with accuracy and efficiency.
Timeline
IT Manager
Cogent Tech
02.2024 - Current
Agile Scrum Master
Explore Solutions
02.2017 - 11.2023
MBA - IT Management
Western Governors University