Marie Antonine Altidor
Rahway,NJ
Summary
Detail-oriented and dependable professional with a strong background in customer service, leadership, and administrative support. Experienced in supervising front-end operations, handling back-office transactions, and managing high-volume customer interactions with patience and professionalism. Skilled in multitasking, communication, and problem-solving. I'm looking for a role where I can continue growing, contribute to a supportive team, and take on new challenges in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Cashier
The Home Depot
Linden, NJ
11.2023 - Current
- Supervise cashiers and manage front-end operations to ensure smooth customer flow and timely checkouts.
- Handle large volumes of cash, process refunds, and balance registers with precision and accountability.
- Provide fast, friendly customer service while resolving issues professionally.
- Support scheduling, break coverage, and task delegation to keep operations running efficiently.
- Maintain compliance with store policies, security procedures, and financial accuracy standards.
- Trained and trusted in back-office operations, including verifying daily sales reports, creating deposits, reconciling cash discrepancies, managing the safe, and balancing the money machine with precision and confidence.
Customer Service Associate
The Home Depot
Linden, NJ
03.2021 - 11.2023
- Assisted customers with purchases, returns, and product inquiries, both in-store and over the phone.
- Handled curbside and in-store order pickups, including calling customers when orders were ready, and ensuring timely fulfillment.
- Created and processed special orders, while resolving issues with professionalism and urgency.
- Answered incoming phone calls and provided product, order, and service information in a fast-paced environment.
- Pulled orders from inventory as needed to support the fulfillment team during peak hours.
- Maintained clean and organized displays while supporting smooth front-end operations.
- Delivered outstanding customer service through active listening, accuracy, and a calm, solutions-focused approach.
Education
Bachelor of Arts - Psychology
Rutgers University
Newark, NJ08-2025
High School Diploma -
Union County Vocational Technical School
Scotch Plains, NJ06.2020
Dual enrollment - Sustainability
Kean University
Union, NJ05.2020
Skills
- Attention to detail
- Customer service and conflict resolution
- Cash handling and transaction accuracy
- Phone etiquette and professional communication
- Confidentiality and recordkeeping
- Time management and multitasking
- Clerical support
Certification
BLS Certification
Languages
English
Native/ Bilingual
Haitian creole
Limited
Affiliations
Community Outreach Volunteer
Be the Change - Kean University | Union County, NJ | 2019-2020
- Helped prepare and distribute food, clothing, and essential supplies to individuals experiencing homelessness.
- Gained experience in teamwork, organization, and community engagement.
Timeline
Head Cashier
The Home Depot
11.2023 - Current
Customer Service Associate
The Home Depot
03.2021 - 11.2023
Bachelor of Arts - Psychology
Rutgers University
High School Diploma -
Union County Vocational Technical School
Dual enrollment - Sustainability
Kean University
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