MARIECA PINNOCK
Guilderland Center,NY
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Nurse
Albany Medical Center Hospital
Albany, NY
08.2025 - Current
- Administered patient care, including medication management and vital signs monitoring.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Educated patients and families on health maintenance and disease prevention strategies.
- Mentored new nursing staff, providing guidance on protocols and best practices.
- Implemented quality improvement initiatives to enhance patient safety and care standards.
- Conducted assessments to identify patient needs, ensuring timely interventions were made.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Patient Care Technician
Albany Medical Center Hospital
Albany, NY
07.2024 - 07.2025
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs, documenting changes in patient conditions accurately.
- Collaborated with healthcare teams to implement individualized care plans.
- Trained new staff on patient care protocols and safety procedures.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Restaurant Hostess
Ramshead Southernmost
Key West, Florida
04.2022 - 05.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Checked in with servers to confirm preparedness before seating customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Front Desk Receptionist
Pier House Resort And Spa
Key West
02.2022 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected [Type][Type] payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Kitchen Prep Cook
Bagatelle Restaurant
Key West, FL
04.2020 - 05.2020
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Maintained food safety and sanitation standards.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Education
Bachelor of Science - Nursing
The University of The West Indies
Kingston, Jamaica10-2021
Associate of Science - General Studies
Institute of Career Choice
Kingston, Jamaica09-2013
High School Diploma - undefined
Garvey Maceo High
Kingston, Jamaica06-2012
Skills
- Medication and IV administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Patient and family advocacy
- Infection control measures
- Wound care
- IV setup
- Patient monitoring
- Intravenous therapy
- Tracheostomy care
- Patient discharge
- Clinical judgment
- Patient education and counseling
- Licensed RN
- Collecting vitals
Certification
- Licensed Registered Nurse (August 2025- current)
Timeline
Registered Nurse
Albany Medical Center Hospital
08.2025 - Current
Patient Care Technician
Albany Medical Center Hospital
07.2024 - 07.2025
Restaurant Hostess
Ramshead Southernmost
04.2022 - 05.2024
Front Desk Receptionist
Pier House Resort And Spa
02.2022 - 04.2024
Kitchen Prep Cook
Bagatelle Restaurant
04.2020 - 05.2020
Associate of Science - General Studies
Institute of Career Choice
High School Diploma - undefined
Garvey Maceo High
Bachelor of Science - Nursing
The University of The West Indies