Marie Claire Narisma
Las Vegas,NV
Summary
Personable and dedicated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid, upbeat team player with proven skill in fast-paced environments
Overview
7
7
years of professional experience
Work History
Streaming Media Technical Support Specialist II
Roberts Communications Network
Henderson, NV
01.2023 - Current
- Overseeing Streaming Department Workflow and Managing Escalations as well as
- Documentation via Ticketing Systems
- Created and enhanced multiple step-by-step training guides for tier 1 standard operating procedures.
- Hands-on training with all new hires.
- Overseeing daily work load and assigning daily tasks.
- Writing daily reports for submission to shift supervisor.
- Data entry and verification for end user analytics.
Streaming Media Technical Support Specialist I
Roberts Communications Network
Henderson, NV
01.2022 - 01.2023
- Responsible for maintaining network stability by proactively monitoring and supporting critical network devices and services as well as managing front line customer support.
- Remote Work (Occasional Hybrid)
- Assist Customers with Account Management
- Minor UX Development for proprietary streaming software
- Promotion to Streaming Technician Tier 2 following my 1-year review, due to my eagerness to learn and self-motivation.
Engineer/Cartography Tech
Estars Studios
Las Vegas, NV
05.2021 - 09.2021
- Oversee the technical side of operations; which included: supporting the streaming department and maintaining show continuity.
- Assumed engineering position after shadowing while refereeing.
- Reduced time needed to set up to make the switch between players expeditiously efficient.
- Performed maintenance on various production equipment to insure they were in good operational standards.
Integrity Referee / Game Administrator
Estars Studios
Las Vegas, NV
08.2019 - 05.2021
- Maintain integrity between games as well as tracking and documenting data for odds information processing utilized in live-betting broadcasts.
- Assisted senior engineer with setting up stage equipment and troubleshooting audio.
- Contributed to revising documents for user guides and standard operating procedures.
- Assisted production with cartography in the absence of the senior engineer.
Production Assistant (Contracted)
Estars Studios
Las Vegas, Nevada
10.2017 - 12.2018
- Jack of All Trades. E-Sports tournament administration, manage participants, utilized video production software to produce and manage live and recorded video, as well as designing and printing brochures for audience members.
- World Showdown of E-Sports (WSOE) 2018: PUBG, DOTA, Vainglory
- World Showdown of E-Sports (WSOE) 2019: Hearthstone, Fortnite, Vainglory
- Gear Club Tournament - Sponsored by Pagani (2018)
- Amazon GameOn Tournament (2018): World of Tanks, Mobile Masters, and Champions of Fire
Front of House Employee
Del Taco
Henderson, Nevada
04.2018 - 10.2018
- Responsible for providing exceptional guest services and maintain operational standards and procedures.
- Offered assistant managerial training after 1.5 months for work ethic and excellent customer service.
- Oversaw restaurant operations regularly due to extenuating managerial circumstances.
Education
Associate of Applied Science - - Entertainment Technician
College of Southern Nevada
Las Vegas, NV06-2021
High School Diploma -
University of Mindanao - Tagum Campus
Tagum, Philippines06-2014
Skills
- AutoCAD
- LogixPro 500
- Remote Work
- Teamwork
- Problem Solving
- Attention to Detail
- Self-Motivator
- Leadership
- Effective Verbal and Written Communication
- Customer Service
Timeline
Streaming Media Technical Support Specialist II
Roberts Communications Network
01.2023 - Current
Streaming Media Technical Support Specialist I
Roberts Communications Network
01.2022 - 01.2023
Engineer/Cartography Tech
Estars Studios
05.2021 - 09.2021
Integrity Referee / Game Administrator
Estars Studios
08.2019 - 05.2021
Front of House Employee
Del Taco
04.2018 - 10.2018
Production Assistant (Contracted)
Estars Studios
10.2017 - 12.2018
Associate of Applied Science - - Entertainment Technician
College of Southern Nevada
High School Diploma -
University of Mindanao - Tagum Campus
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