Marie Clairy Bonilla
Dallas,TX
Summary
Dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. Proven track record of enhancing the customer experience and improving retention through knowledge, patience and understanding. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Energetic leasing consultant offering wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
10
10
years of professional experience
Work History
Multisite Leasing Consultant
Magnolia Property Company
04.2023 - 11.2023
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Mobile Expert
T-Mobile
08.2016 - 02.2021
- Greeted customers entering the store to ascertain what each customer wanted or needed. Answered product questions with up-to-date knowledge of sales and store promotions.
- Described product to customers and accurately explained details and care of merchandise, asking open ended questions to identify customers' needs and match them with the best products or services.
- Expert in training individuals and groups the features and benefits of our entire line of products, to maximize their overall experience with the Apple ecosystem.
- Actively pursued personal learning and development opportunities, while working with management to share best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Mentored new sales associates to contribute to the store’s positive culture. Communicated clear expectations and goals to each team member.
- Monitored wireless sales space to establish familiarity with various carriers.
- Performed in-store product demonstrations at assigned events.
Sales and Operations Manager
Amtel, LLC
04.2014 - 08.2016
- Coached Sales Team in ideal customer service practices. Communicated clear expectations and goals to each team member.
- Collaborated with management to define, document and implement new processes.
- Educated customers about the brand to incite excitement about the company’s mission and values. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Scrutinized data to troubleshoot and identify improvement opportunities.
- Performed routine quality control and assessment reviews to drive accuracy and compliance of Sales Team
- Shared feedback with internal departments to outline operational and training needs.
Education
Associate of Arts - Business
Tarrant County College District
Fort Worth, TX06.2020
Skills
- Creative instruction style
- Organized and detailed
- Personable and approachable
- Extensive knowledge of Apple Products
- Creative problem solver
- Exceptional communication skills
- Strong client relations
- Strategic sales knowledge
- Property Tours and Inspections
Timeline
Multisite Leasing Consultant
Magnolia Property Company
04.2023 - 11.2023
Mobile Expert
T-Mobile
08.2016 - 02.2021
Sales and Operations Manager
Amtel, LLC
04.2014 - 08.2016
Associate of Arts - Business
Tarrant County College District
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