Marie Concepcion Lamique
Los Angeles,CA
Summary
I Have been in the Hospitality Industry for the past 10 years, through this 10 years I have been to different departments in different Properties.
I believe I have the proper skills to be fit in this position.
I have 3years of experience in Housekeeping where I learned on how to properly ready a room for an upcoming guest.
3 years of Experience as a guest service agent that garnered me skills that can be fit for the open position.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
the beverly hilton hotel
Beverly Hills, CA
09.2019 - Current
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Processed guest payments quickly and efficiently.
- Registered guests into the computer system accurately and efficiently.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Provided information regarding room availability and rates to potential customers.
- Responded to telephone calls from guests promptly and courteously.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Handled cash transactions accurately while adhering to established accounting practices.
- Initiated preventive maintenance programs such as replacing light bulbs or minor repairs when needed.
- Made sure that all safety regulations were followed at all times.
- Participated in training seminars related to hospitality industry trends.
- Adhered strictly to company policies and procedures while performing job duties.
- Responded to guests, including email, telephone, and in-person inquiries.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Housekeeping Room Attendant
Beverly Hilton
Beverly Hills, CA
09.2017 - 09.2019
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replaced dirty linens with clean items according to established standards of quality control.
- Inspected all assigned rooms upon completion of cleaning duties.
- Followed safety procedures when using chemical cleaners and power equipment.
- Provided guests with information on hotel services and room features.
- Replenished room amenities according to established guidelines.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Participated in regular training sessions related to hospitality industry trends and best practices.
Education
Bachelor of Science - Hospitality And Tourism Management
La Consolacion College-Bacolod
Philippines03-2013
Some College (No Degree) - Medical Coding And Billing
Nora Healthcare Solutions
Los Angeles, CASkills
- Customer service-focused
- Good Telephone Etiquette
- Multitasking
- Attention to Detail
- Friendly, Positive Attitude
- Can work calmly under pressure
- knowledgeable about Forbes standards
- Computer Skills (Excel, Word, PowerPoint)
- Knowledgeable about the ONQ system
- Analytical and Critical Thinking
Languages
English
Professional
filipino
Professional
Timeline
Guest Service Agent
the beverly hilton hotel
09.2019 - Current
Housekeeping Room Attendant
Beverly Hilton
09.2017 - 09.2019
Bachelor of Science - Hospitality And Tourism Management
La Consolacion College-Bacolod
Some College (No Degree) - Medical Coding And Billing
Nora Healthcare Solutions
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