Marie E Gonzales
Tomball
Summary
Dynamic and detail-oriented Baker and Bakery Manager with extensive experience at Half Baked Goodness. Recognized for enhancing customer satisfaction through exceptional baked goods and maintaining stringent food safety standards. A dedicated team player with strong attention to detail and a commitment to cleanliness, ensuring a safe and inviting environment for all.
Professional baking specialist with proven track record in creating high-quality baked goods. Known for maintaining strict standards and delivering exceptional results. Team-oriented and adaptable, ensuring smooth operations and meeting diverse customer needs. Skilled in dough preparation, oven operations, and creative recipe development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Baker and Bakery Manager
Half Baked Goodness
01.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Baker
Smallcakes Cupcakery & Creamery
01.2022 - 08.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Cashier Team Lead
Over the Top Cake Supplies
07.2019 - 07.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Cake Decorator
Walmart Supercenter
05.2017 - 06.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Baker
Sweet Treats by Nancy
10.2013 - 07.2015
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Baker/Cake Decorator
Kroger
05.2010 - 02.2013
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Bakery Clerk
Sam's Club
11.2006 - 05.2009
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Baker/ Bakery Wrapper
HEB Grocery Store
08.1996 - 08.2006
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
High School Diploma -
Central High School
Clifton, CO05-1982
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Attention to detail
- Kitchen safety
- Cleanliness standards
- Oven operation
- Adaptive and creative
Certification
Texas Food Safety certification10/13/2024
expires 10/13/2029
Timeline
Baker and Bakery Manager
Half Baked Goodness
01.2023 - Current
Baker
Smallcakes Cupcakery & Creamery
01.2022 - 08.2022
Cashier Team Lead
Over the Top Cake Supplies
07.2019 - 07.2021
Cake Decorator
Walmart Supercenter
05.2017 - 06.2018
Baker
Sweet Treats by Nancy
10.2013 - 07.2015
Baker/Cake Decorator
Kroger
05.2010 - 02.2013
Bakery Clerk
Sam's Club
11.2006 - 05.2009
Baker/ Bakery Wrapper
HEB Grocery Store
08.1996 - 08.2006
High School Diploma -
Central High School
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