MARIE Emmanuella Manning
WESTBURY
Summary
Experienced and dedicated customer service associate with over twenty two years of experience providing exceptional customer service to individuals. I have a proven track record of professionalism combined with results in avoiding unsatisfied customers. Goes above and beyond to make sure my customers leave happy and also work well under pressure.
Overview
24
24
years of professional experience
Work History
Overnight stocker
Costco
Westbury
07.2015 - Current
- Keep the store free of debris to avoid unsafe environment.
- Work well with others.
- Organized merchandise on shelves for optimal customer access and visibility.
- Stocked products efficiently during overnight shifts to prepare for daily operations.
- Collaborated with team members to ensure timely restocking of popular items.
- Responded promptly to product inquiries from customers and staff during shifts.
- Operated pallet jacks safely to transport heavy items across the warehouse.
- Trained new employees on stocking procedures and warehouse safety guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed instructions to properly arrange merchandise items.
- Assessed floor displays to restock merchandise.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Adhered strictly to safety regulations while handling heavy equipment such as pallet jacks.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Used proper case cutting techniques to cut and sort stock loads.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Maintained an orderly appearance at all times throughout the store.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Identified and quickly handled spill clean-up.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Reported any suspicious activity or theft immediately to supervisors.
- Updated pricing and sales signs to promote merchandise.
- Worked collaboratively with other team members to achieve departmental goals.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Cashier supervisor
Home Depot
Jericho
02.2012 - 06.2019
- Greeted customers with kind and helpful attitude.
- Walk the store before opening to make sure pallets and garbage are picked up.
- Provided customers with assistance regarding any questions safety or concerns.
- Documented all concerns and incidents and reported them to a senior supervisor.
- Observed the cashiers and provide them with assistance when needed.
- I often jump on a register and help ring customer purchases in order to reduce their wait time.
- Trained new hires and informed them on the company policies and protocols. I also mentor new cashiers on customer service standards.
- Supervised daily cashier operations and ensured efficient transaction processing.
- Collaborated with management to implement store promotions effectively.
- Provided feedback to improve cashier performance and service delivery.
- Processed refunds and exchanges promptly according to established policies.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Built and maintained working relationships with peers and upper management.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Waitress
Brookdale Senior Living Community
New York City
01.2002 - 02.2012
- Greet the residence and their families when they arrive for breakfast, lunch or dinner.
- Made sure that they were satisfied with their meals.
- Get the dining room clean and set up for the next meal.
- Delivered meals to residents while ensuring dietary restrictions were met.
- Assisted in setting up dining areas for special events and daily service.
- Collaborated with kitchen staff to communicate resident preferences and needs.
- Maintained cleanliness, organize the dining areas and restocks supplies throughout service hours.
- Provided friendly, attentive service to enhance resident dining experiences.
- Responded promptly to resident inquiries and requests during meal times.
- Trained new staff on dining procedures and customer service expectations.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered questions about menu items and ingredients.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
Education
Associate of Liberal Arts -
CUNY Kingsborough Community College
BrooklynHigh School Diploma -
Erasmus Hall High School
BrooklynSkills
- Critical Thinking Skills
- Quick Learner
- Well Organize
- Goes Above and Beyond
- Trustworthy
- Safety compliance
- Equipment operation
- Team collaboration
- Employee training
- Problem solving
- Attention to detail
- Time management
- Communication skills
- Product assembly
- Pallet building
- Product merchandising
- Safety awareness
- Excellent communication
References
- Marc Buchanan, Costco, (516) 808-8309
- Marlon H., The Home Depot, (516) 997-9595 Ext. 190
- Eliette A., Brookdale Senior Living Community, (212) 791-2500
Languages
- Creole
- English
Timeline
Overnight stocker
Costco
07.2015 - Current
Cashier supervisor
Home Depot
02.2012 - 06.2019
Waitress
Brookdale Senior Living Community
01.2002 - 02.2012
Associate of Liberal Arts -
CUNY Kingsborough Community College
High School Diploma -
Erasmus Hall High School