Summary
Overview
Work History
Education
Skills
Timeline
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Marie Essiko Poudiougou

Aurora,CO

Summary

Dynamic professional with extensive experience at Northeastern University, excelling in teamwork and project management. Proven track record in enhancing student engagement and success through innovative support initiatives. Proficient in many systems and adept at fostering collaboration among diverse stakeholders, driving impactful outcomes in graduate student services.

Overview

11
11
years of professional experience

Work History

Assistant Director of Graduate Student Services

Northeastern University
Boston
12.2023 - 12.2024
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Provided professional support to the Director of Graduate Student Services at Khoury College of Computer Sciences in Boston. Supported all graduate programs’ administrative activities, including advising students on academic and curriculum/registration matters; served as a liaison between the Graduate School and all university offices that handle matters pertaining to graduate students; attended all relevant committee meetings. Manage and maintain the graduate student records functions through Salesforce, Navigate, Slate, and Banner systems.
  • Advised master’s students in computing programs on course selection and planning, registration procedures, and college, campus, and university resources. Monitored student performance in courses and served as a liaison between students, faculty, and other offices to help support students who were struggling academically or personally. Organized special projects, such as student social gatherings, student town hall meetings, and graduate advising workshops. Supported the implementation of university policies and procedures through advising communications to students from the time of enrollment through graduation. Supported the registration process for master’s students and worked closely with the Director of Operations to process registration updates and forms.
  • Managed the PlusOne program on the graduate side to ensure a smooth transition for students from undergrad to graduate studies. Served as the liaison between the Khoury graduate team and other undergraduate contacts for students pursuing a PlusOne program. Supported students in the Robotics program with CS concentration, working closely with the College of Engineering. Supervised and supported the student ambassador program in Boston. Managed the Khoury Resource Center SharePoint website, led, planned, and implemented different programming to support & promote student success and development.

Graduate Student Services Coordinator

Northeastern University
Boston
07.2019 - 12.2021
  • Coordinated academic advising services to help students select appropriate courses and maintain progress toward degree completion. Enhanced student engagement by implementing innovative academic support initiatives and programs.
  • Supported student social, emotional, and academic development. Provided information and coordinated referrals for available programs.
  • Supported all graduate programs’ administrative activities, including advising students on academic, curriculum, and registration matters. Led, planned, and implemented different programming to support & promote student success and development.
  • Served as a liaison between Khoury College of Computer Science and all university offices that handle matters concerning graduate students.
  • Managed the Khoury graduate student ambassadors and coordinated the placement exams for Khoury Data Science (DS) and Artificial Intelligence (AI) students.

Enrollment Contact Representative & Team Lead

Northeastern University
Dedham, MA
06.2017 - 07.2021
  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Monitored students’ interactions with office representatives to identify office training needs and supported the overall needs of the department. Handled escalations and appropriately reported, analyzed, and sought resolution. Identify and communicate trends and serve as subject matter expert. Ensure that representatives are well-equipped for upcoming events within the academic cycle. Collected the constant communication to and from the areas the department supports and disseminated to the staff promptly.
  • Increased student success rate during the academic period by assisting current and potential students, parents, and employees with financial aid, student accounts, and enrollment information.
  • Resolved student account and financial aid issues by using internal systems to determine the problem source and path of resolution. Advised new and continuing domestic and international students in the College of Professional Studies and undergraduate admission on admissions requirements and university policies and procedures.

Counseling Specialist

American Student Assistance
Cambridge, MA
06.2016 - 07.2017
  • Followed all company policies and procedures to deliver quality work.
  • Advised students on how to manage their federal loans by counseling them on how to finance their education at a lower cost and take advantage of the different government resources and programs available to them.

Third Party Liability Reimbursement Specialist

Cardon Outreach
Draper, UT
12.2015 - 06.2016
  • Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
  • Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
  • Worked with hospitals to ensure their bills are included in accident settlements.
  • Investigate to obtain the needed information for lien filing and ensure bills are sent to the appropriate insurance companies or parties.

Administrative Assistant

Utah Valley University
Orem, UT
09.2013 - 12.2015


  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed AVP's calendar, scheduled meetings, served as a key point of contact for the Office.
  • Assisted in securing venues, travel, transportation, lodging, marketing and all other necessities for hosting foreign dignitaries, speakers and politicians on UVU campus.
  • Managed the department’s website.

Education

Master of Arts - Higher Education Administration

Northeastern University
Boston, MA
12-2019

Bachelor of Arts - Political Science & International Relations

Utah Valley University
Orem, UT
12-2015

Skills

  • Core Competencies: Team Leadership, Marketing, Data Mining & Analytics, Advocacy, Project Management, Creative Problem Solver, Culturally Responsive, Strong Presentation Skills
  • Systems: Banner, Salesforce, Tableau, PowerFaids, Cashnet, SPSS, Admitware, Microsoft, IBM
  • Languages: French, English, African Languages (Bambara, Dogon )

Timeline

Assistant Director of Graduate Student Services

Northeastern University
12.2023 - 12.2024

Graduate Student Services Coordinator

Northeastern University
07.2019 - 12.2021

Enrollment Contact Representative & Team Lead

Northeastern University
06.2017 - 07.2021

Counseling Specialist

American Student Assistance
06.2016 - 07.2017

Third Party Liability Reimbursement Specialist

Cardon Outreach
12.2015 - 06.2016

Administrative Assistant

Utah Valley University
09.2013 - 12.2015

Master of Arts - Higher Education Administration

Northeastern University

Bachelor of Arts - Political Science & International Relations

Utah Valley University

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Marie Essiko Poudiougou