Susmita Biswas
Westborough
Summary
Dynamic HR professional with a proven track record across various industries, excelling in employee relations and compliance. Skilled in HR policies and data analysis, I successfully managed the FMLA process, enhancing employee satisfaction and ensuring legal adherence. Passionate about fostering a positive workplace culture and driving talent acquisition strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Leave Management Specialist
Northeastern University
Boston
07.2025 - Current
- Informs employees about leave options, responsibilities, required documentation, and notice requirements.
- Manages the full FMLA process from initial request to return-to-work, including eligibility determination, paperwork, medical certifications, and tracking intermittent/reduced schedules.
- Maintains communication with employees on leave and coordinate updates between employees and managers.
- Advises on interactions between leave laws, PTO, and disability benefits; ensure compliance with FMLA, ADA, and state/local regulations.
- Oversees reintegration after extended leave or workers’ compensation.
- Handles ADA accommodations and administer other company time-off programs.
- Drafts or recommends updates to leave policies for legal compliance.
- Maintains accurate records, and protect medical documentation.
- Ensures that compliance on all applicable leave and accommodation laws.
Human Resources Generalist
Securitas Security Services USA
Westborough
02.2025 - Current
- Support recruitment by crafting job postings, reviewing resumes, and conducting interviews to identify top candidates.
- Manage onboarding for new hires, ensuring smooth integration and completion of necessary paperwork including I-9 and E-Verify transactions.
- Serve as a primary point of contact for employee inquiries, conducting investigations, resolving conflicts and addressing concerns professionally.
- Foster a positive workplace culture through employee engagement initiatives and administer surveys to analyze satisfaction and provide insights.
- Ensure compliance with employment regulations, maintain confidential employee records, and provide administrative support to the HR department.
Human Resources Staffing Manager
Heading Home Inc.
Norfolk
09.2024 - 02.2025
- Oversee HR administrative functions at the Heading Home Overflow site and manage staff concerns, improving satisfaction rates by 15%.
- Conduct training sessions on policies and procedures, assisting with the implementation of new HR policies.
- Lead recruiting and background checks, partnering with staffing agencies to reduce time-to-productivity by 25%.
- Create and maintain HR dashboards, performing analytics on People-related metrics and ensuring compliance with employment laws.
- Plan and execute special events, such as staff recognition, resulting in a 20% increase in retention rates while aligning site strategies and supporting leaders.
Human Resources Coordinator
Efovinity Inc.
Marlborough
09.2023 - 06.2024
- Assisted daily HR operations and supported the HR Manager.
- Handled employee requests about HR policies and procedures, ensuring accurate and timely responses.
- Managed human resource files, generated reports, and ensured confidentiality.
- Provided data for payroll preparation (absences, bonuses, leaves).
- Contributed to developing HR programs aligned with company goals.
- Supported HR projects aimed at improving employee engagement and retention.
Human Resources Assistant
Efovinity Inc.
Oakville
03.2023 - 09.2023
- Assisted with payroll functions including processing, data entry, reporting, managing leaves of absence, and answering employee questions related to payroll.
- Managed employee onboarding and offboarding processes, enhancing the new hire experience.
- Maintain accurate and up-to-date human resource files, records, and documentation with integrity and confidentiality.
- Work with Department Managers on HR administrative and hiring issues and keep the HR Manager informed.
- Complete employment verification, process unemployment information, and respond to wage verification requests.
Business Analyst
Takeda Pharmaceuticals
MA
05.2022 - 03.2023
- Worked closely with USBU Commercial Sponsorship and Donations business users to understand their needs.
- Translated business requirements into technical specifications for the development team.
- Assisted business and IT teams on behalf of USBU Commercial IT.
Validation Analyst
Rentschler Biopharma
MA
01.2022 - 05.2022
- Documented SOPs, qualification protocols, client requirements, functional specs, validation plans, summary reports, and change controls.
- Executed protocols, recorded outcomes, deviations, corrective measures, and created summary reports for validated systems.
Business Analyst
Standard Bank
Johannesburg
06.2014 - 12.2015
Software Engineer
MULTIFONDS
Bangalore
12.2013 - 08.2013
IT Engineer
Tata Consultancy Services
Pune
12.2010 - 06.2011
Technical Associate
Tech Mahindra
Kolkata
07.2008 - 09.2010
Education
Graduate Certificate - Business Administration
Northeastern University
01.2017
Bachelor - Information Technology
West Bengal University of Technology
01.2008
Skills
- Employee relations and conflict resolution
- HR policies and procedures
- Talent acquisition strategies
- HR information systems management
- Microsoft Office proficiency
- Workday implementation expertise
- Reporting and data analysis
- Project and operations management
Linkedin Profile
www.linkedin.com/in/susmita-biswas100
Certification
SHRM-CP (Issued Jul 2025)
Accomplishments
Rising Star - Issued by Tech Mahindra · Apr 2009
Timeline
Leave Management Specialist
Northeastern University
07.2025 - Current
Human Resources Generalist
Securitas Security Services USA
02.2025 - Current
Human Resources Staffing Manager
Heading Home Inc.
09.2024 - 02.2025
Human Resources Coordinator
Efovinity Inc.
09.2023 - 06.2024
Human Resources Assistant
Efovinity Inc.
03.2023 - 09.2023
Business Analyst
Takeda Pharmaceuticals
05.2022 - 03.2023
Validation Analyst
Rentschler Biopharma
01.2022 - 05.2022
Business Analyst
Standard Bank
06.2014 - 12.2015
Software Engineer
MULTIFONDS
12.2013 - 08.2013
IT Engineer
Tata Consultancy Services
12.2010 - 06.2011
Technical Associate
Tech Mahindra
07.2008 - 09.2010
Graduate Certificate - Business Administration
Northeastern University
Bachelor - Information Technology
West Bengal University of Technology