Elizabeth N. Palmer
West Kingston,RI
Summary
Offering strong analytical and organizational skills, with commitment to learning and growth within the Human Resources environment. Contributes solid understanding of business operations and ability to quickly adapt to new methodologies.
Overview
4
4
years of professional experience
Work History
Leave Management Specialist
Brown University Health
Providence, RI
01.2024 - Current
- Provides administrative support to the third-party vendor Alight, by reviewing Leave of Absence documents and communication required for the LOA process
- Provides guidance to employees and direction with Leave of Absence issues concerning pay, benefits and leave eligibility
- Resolves employee inquiries and service requests by supporting areas including but not limited to: Benefits, Talent Acquisition, Employee Occupational Health, Compensation, HRIS, and Employee & Labor Relations
- Interprets and administers leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, RIPFMLA, Pregnancy Discrimination and American with Disabilities); and the collective bargaining agreements
- Collaborates with Employee and Labor Relations and managers on all related cases/claims
- Analyzes operational workflows to identify inefficiencies and recommend process improvements
- Developed training materials to improve staff understanding of workflows and processes
- Processes payroll for all employees on a paid Leave of Absence
- Counsels employees and supervisors concerning leave benefits
- Monitors employee benefit premium payments made to third party vendor during unpaid leave of absence
- Calculates additional payroll deductions or refund needed upon an employee's return from leave for missed or over payment of benefit premiums
Human Resources Solution Center Representative
Brown University Health
Providence, RI
05.2023 - 01.2024
- Provided outstanding service to HR customers including active employees, management, HR colleagues, and retirees for HR-related inquiries (supporting areas including but not limited to: Benefits, Talent Acquisition, Compensation, HRIS, Retirement, Leave of Absence, and Employee & Labor Relations)
- Answered all incoming inquiries in line with the agree service level standards and ensure that accurate and concise information is provided
- Refered complex inquiries requiring further interpretation to other areas of expertise
- Leveraged existing business processes and technology and looked for ways to continuously improve by identifying and suggesting ways to enhance service levels and work more effectively
- Coached employees on utilization of HR related self-service systems and knowledge base tools
- Responsible for transactional administrative and process activities
- Assisted with maintaining employee files
Call Center Representative
Rebath
Johnston, RI
03.2022 - 05.2023
- Addressed customer service inquiries in a timely and accurate fashion
- Provided accurate and appropriate information to answer questions and inform customers of necessary information
- Appropriately directed inbound calls in phone queues to improve call flow
- Provided input to assist in the selection of new bathroom installation
- Developed effective relationships with colleagues and management through clear communication
- Demonstrated the ability to multitask by taking inbound calls, inputting information into computer systems, responding to emails, and assisting with other call center duties
- Collected customer feedback and implement process changes to exceed customer satisfaction goals
- Fluently navigated Software systems such as Salesforce, Adobe, MIC, etc.
Education
BA - Elementary Education
Rhode Island College
Providence, RI01-2023
Skills
- Data Entry Software
- Critical Thinking
- Organizational
- Problem-Solving
- Time Management
- Adaptable
- Communication
- Collaboration
- Flexible
TECHNOLOGY
Computer: Microsoft: Outlook, Word, Excel, PowerPoint, Software: Case Management, UKG, Lifeworks, ADP, Salesforce, Workday
Timeline
Leave Management Specialist
Brown University Health
01.2024 - Current
Human Resources Solution Center Representative
Brown University Health
05.2023 - 01.2024
Call Center Representative
Rebath
03.2022 - 05.2023
BA - Elementary Education
Rhode Island College