Shelbey Wincapaw
North Liberty,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick Claims Management
Coralville, Iowa
01.2023 - Current
- Reviewed and processed employee leave of absence requests in accordance with applicable federal, state, and local laws.
- Provided advice and guidance to managers on the proper administration of company policies related to leaves of absence.
- Monitored employee leave balances and notified managers when employees were near their maximum allowable time off.
- Maintained confidentiality regarding employee medical information while processing leave requests.
- Coordinated return-to-work activities for employees returning from a leave of absence.
- Drafted letters notifying employees about their approved leaves of absences.
- Responded promptly to inquiries from both internal and external customers related to Leaves Of Absence matters.
- Addressed harassment allegations, work complaints or other employee concerns.
Medical Receptionist
Tiffin Family Care
TIFFIN, IA
06.2019 - Current
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
Bachelor of Arts - Criminology
University of Northern Iowa
Cedar Falls, IA12-2025
Associate of Arts - Liberal Arts And General Studies
Kirkwood Community College
Cedar Rapids, IA08.2022
Skills
- Policy Knowledge
- Organization and Time Management
- Data Entry Software
- Discretion and Confidentiality
- Documentation and Recordkeeping
- Problem-solving aptitude
- Medical Billing
- Interpersonal abilities
- Multitasking
- Benefits coordination
Timeline
Leave of Absence Coordinator
Sedgwick Claims Management
01.2023 - Current
Medical Receptionist
Tiffin Family Care
06.2019 - Current
Associate of Arts - Liberal Arts And General Studies
Kirkwood Community College
Bachelor of Arts - Criminology
University of Northern Iowa
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