Marie France Francois
West Babylon,USA
Summary
Dynamic professional with extensive experience in crisis intervention and conflict resolution within educational settings. Proven track record in fostering community partnerships and delivering evidence-based instruction. Skilled in student assessment and resource coordination, enhancing support for at-risk populations through effective communication and tailored strategies.
Overview
27
27
years of professional experience
Work History
SAPIS (Substance Abuse Prevention Intervention Specialist)
NYC Department of Education
Brooklyn, NY
11.2022 - Current
- Provide crisis intervention to at-risk students.
- Provide conflict resolution using effective communication tools.
- Conducts evidence-based classroom instruction on alcohol and substance use.
- Develop a student-counselor relationship while providing supportive counseling.
Community Liaison Worker
Health and Hospitals Corporation
Brooklyn, NY
09.2017 - 11.2022
- Conducted evaluations and reassessments, implementing tailored strategies based on patients' strengths and support needs.
- Created partnerships through networking, coordinating services with relevant agencies.
- Advised on patient referrals for HASA, Social Security, housing, and legal assistance.
- Performed oral HIV testing and provided supportive counseling to at-risk individuals in clinic settings.
- Managed medical records to ensure adherence to care plans and treatments.
- Facilitated communication between community members and healthcare providers to enhance collaboration.
- Coordinated health programs promoting wellness in underserved populations while developing educational materials to raise awareness.
- Organized community outreach events to effectively engage local residents and enhance service delivery.
Health Homes Care Manager
CAMBA
02.2016 - 09.2017
- Collaborated with the interdisciplinary team was essential in the formulation and/or continuing coordination of the treatment plan.
- Conducted evaluations and developed a service plan based on the clients' strengths, support requirements, and aptitudes.
- Built partnerships through networking with other agencies.
- Conducted home visits to address collaterals' needs, such as child care services.
- Served as a liaison with psychiatrists, therapists, and substance abuse counselors for optimal clients' progress.
- Negotiated client contract renewals to create increased revenue.
Youth Career Advisor
CAMBA/YABC
11.2006 - 02.2016
- Managed student caseload.
- Conducted home visits to assess students' social, emotional, and environmental needs.
- Coordinated with teachers to ensure academic needs were met.
- Conducted weekly life skills, career, and college workshops.
- Conducted personalized counseling sessions aimed at preventing low attendance among students.
Senior Case Manager
Brooklyn AIDS Task Force
12.2001 - 08.2006
- Managed a team of professionals to ensure clients' issues were identified and addressed.
- Reviewed every case weekly to ensure the quality of service delivery.
- Provided support and guidance to Case Manager Technicians through weekly supervision.
- Drafted monthly report to be submitted to funders. ( I compiled, and submitted)
- Led multidisciplinary case conferences and support groups.
Case Manager
Iris House, Inc
01.1999 - 01.2001
- Carried out the initial intake, evaluations, reassessments, and home visits for each assigned client.
- Offered supportive counselling, crisis intervention, and customized service plans for needs that had been identified.
- Acted as the client's point of contact with the Human Resources Administration.
Education
Master of Arts - Community Health Education
Metropolitan College of New York
New York, NY06-2022
Bachelor of Arts - Sociology and Psychology.
CUNY City College
New York09-2003
Skills
- Time management
- Crisis intervention
- Conflict resolution
- Student assessment
- Supportive counseling
- Community networking
- Resource coordination
- Agency collaboration
- Effective communication
- Workshop facilitation
- Problem solving
- Positive reinforcement
- Evidence-based instruction
Languages
- English
- French
- Creole
Affiliations
Volunteer reader at my church
Timeline
SAPIS (Substance Abuse Prevention Intervention Specialist)
NYC Department of Education
11.2022 - Current
Community Liaison Worker
Health and Hospitals Corporation
09.2017 - 11.2022
Health Homes Care Manager
CAMBA
02.2016 - 09.2017
Youth Career Advisor
CAMBA/YABC
11.2006 - 02.2016
Senior Case Manager
Brooklyn AIDS Task Force
12.2001 - 08.2006
Case Manager
Iris House, Inc
01.1999 - 01.2001
Master of Arts - Community Health Education
Metropolitan College of New York
Bachelor of Arts - Sociology and Psychology.
CUNY City College