FRANSHANY PANIAGUA MARCON
Bronx,NY
Summary
Dedicated and bilingual (English/Spanish) professional with a strong background in client focused service, team leadership, and operational support across public and nonprofit sectors. Proven experience in crisis intervention, conflict resolution, and resource coordination, with a talent for fostering trust and effective communication in diverse environments. Skilled in managing high-pressure situations, coordinating cross functional services, and implementing initiatives that enhance safety, engagement, and customer satisfaction. Recognized for reliability, discretion, and a proactive approach to problem solving.
Overview
8
8
years of professional experience
Work History
Substance Abuse Prevention and Intervention Specialist Level 02
NEW YORK CITY DEPARTMENT OF EDUCATION
06.2023 - Current
- Reduce the prevalence of substance abuse among youth.
- Delay the initiation of substance abuse behavior among youth.
- Decrease the negative health, social, and educational consequences associated with substance abuse.
- Prevent the escalation of substance abuse behaviors to levels requiring treatment.
- Classroom lessons (using evidence-based programs)
- Individual and group counseling
- Peer leadership programs
- Positive alternative activities
- Crisis intervention
- Conflict resolution
- Assessments and referrals for mental health and substance abuse services
- School-wide prevention projects
Case Manager
HELP USA
08.2021 - 06.2023
- Conduct initial intake interviews and assessments with new clients.
- Conduct client unit inspection bi-weekly at HELP USA.
- Connect client with services such as health care providers, mental health services, employment training providers, substance abuse programs, alcoholism programs.
- Update clients Independent Living Plan (ILP) weekly and bi-weekly.
- Serves as a liaison with various agencies, schools, health care providers, mental health providers, and employment training providers in the interest of the residents.
- Provides leadership and direction in the area of employment for all residents.
- Advocates for and assists families/individuals in the negotiation of the service delivery system, to ensure the receipt of entitlements and permanent housing.
Property Specialist
BROOKLYN JOB CORPS ACADEMY
04.2019 - 04.2021
- Provide support to the property management office by assisting with administrative tasks such as word processing, filing, copying, faxing, and maintaining records
- Perform audits and investigation to report lost or damaged property
- Entered maintenance repair requests and follow up on repair completion
- Coordinate and conduct move-ins within regulatory guidelines, and perform property inspections before a new move-in to
- Ensure all requests are addressed in a timely manner
- Act as a liaison between tenants and property managers to ensure positive experiences for both parties
Intern, Procurator’s Office of Children and Family Relations
CAROLINA JUDICIAL CENTER
01.2017 - 01.2017
- Managed court calendar for Attorneys, created letters in Microsoft Word, attended legal proceedings, and performed extensive data entry.
- Manage office telephone, conduct interviews, and refer clients to Attorneys
- Assisted victims of domestic violence by referring them to local shelters and at times, the police.
- Discussed options with parents for assisting their children with physical and emotional disabilities.
Education
Master’s in Science - Organizational Leadership
Lehman College CUNY
Bronx, NY09.2021
Bachelor of Arts - Justice System
Universidad Del Sagrado Corazón
Santurce, Puerto Rico05.2017
MBA - International Business
University of Mount Saint Vincent
Bronx, New York01-2026
Skills
- Excellent active listening, verbal, written, and interpersonal communication skills
- Organizational skills – manage time efficiently to meet goals
- Ability to multi-task while maintaining a high level of professionalism and attention to detail
- Maintain a high level of creativity and positivity
- Reliable and dependable
- Team-Oriented
- Proficient in Microsoft Office Suite, Outlook, CIS, and Lawson
- Adept at developing and maintaining client relationships
- Proven ability to exercise a high level of confidentiality and discretion
- Spanish and English (Bilingual)
- Strong collaboration skills
- Parent-teacher collaboration
- Collaborative teamwork
Languages
Spanish
Native or Bilingual
Timeline
Substance Abuse Prevention and Intervention Specialist Level 02
NEW YORK CITY DEPARTMENT OF EDUCATION
06.2023 - Current
Case Manager
HELP USA
08.2021 - 06.2023
Property Specialist
BROOKLYN JOB CORPS ACADEMY
04.2019 - 04.2021
Intern, Procurator’s Office of Children and Family Relations
CAROLINA JUDICIAL CENTER
01.2017 - 01.2017
Master’s in Science - Organizational Leadership
Lehman College CUNY
Bachelor of Arts - Justice System
Universidad Del Sagrado Corazón
MBA - International Business
University of Mount Saint Vincent
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