MARIE J. CESAR
Dedicated and customer-focused professional excited to pursue a challenging career at this Company.
Goal is to expand knowledge and gain valuable experience in providing exceptional customer service and management. Works proficient with children all ages.
Expertise in efficient merchandise handling, register operation, and accurate bagging protocol, confident in ability to contribute to team success. Proficient in managing customers' credit card, personal checks, and sensitive information with utmost confidentiality. Experience in processing shipments, implementing loss prevention measures, facilitating returns, and conducting cash transactions.
Work History
Assistant Store Manager
1 Year 7 Months•Greets and assists customers in a positive, approachable manner
•Stock shelves
•Create employees schedules
•Help and monitor cashiers on customer service desk
•Signs stores with sales signs
•Price Audits
•Train Cashiers
. Vendor Receiving
•Bank deposits
•Cycle count
•Help with receiving , unload trucks process merchandise
•Answers questions and resolves issues
Customer Service
2 Years 7 Months- Welcome and greet customers
- Sell merchandise
- Answer customer questions
- Operate help cashiers at the registers to complete sales transactions
- Process merchandise
- Restock shelves
- Prepare and up coming sales with signage
Customer Service
12 Years 4 Months- Assists customers and associates in friendly timely and efficient manner
- Processes sales, returns, and exchanges
- Handle account issues and complex questions
- Maintain a clean safe work environment
- Answer phone calls from local and international customers
- Knowledge of Audit Works and cash office
- Order and maintain office supplies
- Cash office Audits Bank deposits
- Process Shipping
- Open new account applications and payments
- Clientele customer information entries into register system
- Open New accounts
- Send returned merchandise back to the floor in good condition with proper tickets attached
- Adheres to all company policies and procedures
- Performs other duties as required by management
Customer Service
1 Year- Assist customers include greeting customers
- Assisting guests with finding merchandise
- Order merchandise that was not available on the sales floor
- Answer phone calls
- Recover fitting rooms
- Stocking and organizing products on the sales floor
- Operating cash registers
- Ringing up purchases and handling returns other discrepancies
Sales Associate
11 Months- Selling appliances such as high tech vacuums, sewing machines and selling mattresses
- Answering questions about products services and merchandise
- Shelf-stocking responsibilities and organizing displays
- Additional job responsibilities would include of maintaining a clean safe work environment
Customer Service
5 Years 11 Months- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Cash payroll and Personal Checks
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing cashier duties, product assistance and cleaning
- Guaranteed positive customer experiences and resolved all customer complaints
- Compiled weekly monetary reports and records for store managers
- Managed cash stock and inventory balances accurately
- Assisted customers in finding out-of-stock items
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Processed and issued money orders for customers
- Maintained adequate cash supply in cash drawers in multiple checkout stations