Marie Josie Omero
HR officer
Pickerington,OH
Summary
Dedicated office professional with a robust background in administrative support and office management, adept at optimizing office procedures and enhancing operational efficiency. Proven ability to manage complex schedules and facilitate effective communication within teams, contributing to a collaborative work environment that drives goal achievement. Recognized for adaptability in dynamic settings, ensuring seamless workflow and responsiveness to changing priorities. Proficient in Microsoft Office Suite, complemented by strong interpersonal skills that foster positive relationships with colleagues and clients.
Overview
20
20
years of professional experience
Work History
Office Administrative Assistant and Receptionist
ComForCare
01.2022 - 03.2024
- Managed scheduling and coordination of appointments for clients and staff.
- Assisted in maintaining organized filing systems, ensuring easy access to documents.
- Handled incoming communications, directing inquiries to appropriate departments efficiently.
- Created and maintained spreadsheets for tracking client information and service schedules.
- Supported team in preparing reports, improving accuracy and consistency of documentation.
- Contributed to office supply management, optimizing inventory levels and reducing waste.
- Streamlined onboarding processes for new employees, enhancing training efficiency.
- Facilitated communication between clients and caregivers, promoting high-quality service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Recruiter Specialist
ODW Logistics/ SLG
09.2021 - 01.2022
- Conducted comprehensive candidate sourcing using various platforms and ATS tools.
- Facilitated end-to-end recruitment processes, enhancing candidate engagement and experience.
- Developed targeted job descriptions aligned with organizational needs and culture.
- Implemented streamlined onboarding procedures, improving new hire integration efficiency.
- Collaborated with hiring managers to identify staffing requirements and refine selection criteria.
- Provided training and mentorship to junior recruiters on best practices in talent acquisition.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Collaborated with HR department to ensure smooth onboarding processes for new employees, facilitating seamless integration into company culture.
- Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
- Participated in job fairs and networking events to source potential candidates, expanding company''s reach within the job market.
Administrative Assistant
DHL Supply Chain
02.2021 - 09.2021
- Processed inventory shipments and maintained accurate records using warehouse management systems.
- Coordinated with vendors to ensure timely delivery and compliance with company standards.
- Assisted in the development of efficient filing systems for shipping and receiving documentation.
- Trained new staff on administrative procedures and safety protocols within the warehouse environment.
- Collaborated with cross-functional teams to streamline communication between departments for operational efficiency.
- Oversaw daily administrative tasks, ensuring adherence to organizational policies and procedures.
- Collaborated with cross-functional teams to resolve discrepancies in shipments or inventory records, fostering strong relationships among departments.
- Improved employee training programs by developing comprehensive materials covering essential warehouse tasks and responsibilities.
- Managed vendor relationships, negotiating favorable terms that contributed to overall supply chain efficiency.
- Provided exceptional customer service when responding to inquiries about orders or shipment statuses, promoting positive brand image and repeat business opportunities.
- Coordinated employee schedules, ensuring proper coverage for all warehouse tasks while minimizing overtime costs.
- Scheduled preventative maintenance for warehouse equipment, reducing downtime due to unexpected malfunctions.
- Maintained a well-organized office space within the warehouse, ensuring easy access to necessary documents and supplies for increased productivity.
- Implemented new filing systems for more efficient document retrieval, reducing time spent searching for records and increasing overall administrative productivity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Patient Access Coordinator and Medical Secretary
The Dimock Center
04.2018 - 12.2020
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Facilitated insurance verification and eligibility checks for seamless patient access.
- Trained new staff on patient registration processes and electronic health record systems.
- Implemented process improvements that enhanced patient experience and reduced wait times.
- Collaborated with healthcare teams to streamline communication and support patient needs.
- Led initiatives to enhance compliance with regulatory standards in patient access operations.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Streamlined referral processes by establishing strong partnerships with healthcare providers, enabling more efficient transfers of patients between facilities.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
School Office Administrative Assistant
Academia De Music Y Artes Punta Cana (AMAPC)
08.2012 - 06.2015
- Coordinated daily operations by managing schedules, meetings, and communications for senior management.
- Facilitated onboarding processes for new employees, ensuring a smooth transition into company culture.
- Mentored junior administrative staff, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that enhanced workflow efficiency and reduced administrative errors.
- Supported cross-departmental projects by preparing reports and presentations to enhance decision-making.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established administrative work procedures to track staff's daily tasks.
Human Resources Officer
Banque Nationale de Credit (BNC)
02.2007 - 05.2011
- Developed and implemented HR policies to enhance employee engagement and compliance.
- Streamlined recruitment processes, reducing time-to-fill positions while improving candidate quality.
- Facilitated training programs to promote employee development and retention strategies.
- Managed employee relations issues, ensuring resolution aligned with organizational policies and culture.
- Led performance management initiatives, driving a culture of feedback and continuous improvement.
- Oversaw onboarding processes, ensuring seamless integration of new hires into the organization's culture and values.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated employee placements and administrative details.
- Coordinated annual open enrollment activities; communicated changes/updates regarding benefit offerings.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Organized regular team-building events to promote camaraderie among employees and boost morale.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
Clients Relationship Representative, Teller, Clearing, Human resources Agent
Soacbank
09.2004 - 02.2007
- Greeting, advising and helping customers in all their banking needs, Managed clients’ transactions, accounts, requests and paper works and daily reports. Cash handling, checks, money orders, cash register transactions.
Education
Associate of Applied Sciences - Management
INAGHEI
01.2009
Associate of applied Science - Human Resources
AFPEC
01.2009
Skills
- Multilingual communication (English, Spanish, French, Haitian Creole)
- Schedule, office supply, business correspondence and calendar management
- Billing and invoicing
- Workflow optimization
- Payroll
- Database maintenance
- Comprehensive planning for events and meetings
- Expense tracking
- Multitasking and organization
- Client relationship management
- Social media oversight
- Administrative and clerical support
- Computer skills
- Filing
- Proficient in multi-line phone systems
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Creole
Native or Bilingual
Timeline
Office Administrative Assistant and Receptionist
ComForCare
01.2022 - 03.2024
Recruiter Specialist
ODW Logistics/ SLG
09.2021 - 01.2022
Administrative Assistant
DHL Supply Chain
02.2021 - 09.2021
Patient Access Coordinator and Medical Secretary
The Dimock Center
04.2018 - 12.2020
School Office Administrative Assistant
Academia De Music Y Artes Punta Cana (AMAPC)
08.2012 - 06.2015
Human Resources Officer
Banque Nationale de Credit (BNC)
02.2007 - 05.2011
Clients Relationship Representative, Teller, Clearing, Human resources Agent
Soacbank
09.2004 - 02.2007
Associate of applied Science - Human Resources
AFPEC
Associate of Applied Sciences - Management
INAGHEI
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