Fatoumata Sow
Pickerington,OH
Summary
Dynamic financial analyst with a strong foundation in financial analysis and management, developed through academic achievements and practical experience. Recognized for exceptional interpersonal skills and a collaborative approach, bringing enthusiasm, dedication, and a strong sense of responsibility to every project. Committed to delivering high-quality results while maintaining strong work ethics that positively contribute to organizational goals. Eager to leverage expertise in a challenging role that fosters growth and innovation.
Overview
20
20
years of professional experience
Work History
Services and Support Administrator
Franklin County Board of Developmental Disabilities – Service Coordination
01.2020 - Current
- Provides Service Coordination services for individuals with developmental disabilities; identifies, refers, accesses and/or links eligible individuals with needed services (e.g., residential, medical, psychological, vocational, educational, financial, social and transportation); transports individuals to access services.
- Coordinates services among service providers and monitors individual service and Habilitation Plans to ensure a timely, comprehensive and unified plan of services in compliance with all applicable laws, rules and regulations; provides advocacy to assure individuals' rights and interests are preserved and maintained.
- Writes and prepares reports, correspondence, case notes and summaries, evaluations, individual service plans and other related materials; maintains current client files, records, etc.
- Attends and/or conducts a variety of meetings related to assigned clients; consults with service providers to improve or expand existing services; participates in public relations activities to promote support and public awareness of effective Service Coordination services.
- Provides emergency and protective services to assigned clients in need of prevention or elimination of conditions detrimental to their physical or emotional health; receives and reviews/investigates reports of abuse and neglect per state guidelines.
- Performs other related duties as assigned.
- Implements new policies, procedures &/or other pertinent documents; Reviews &/or modifies existing program policies or procedures; Provides recommendations & technical advice to aid administrators in decision making.
- Facilitates monthly meetings &/or calls & schedules participants.
- Research & responds to routine & non-routine correspondence, inquiries &/or complaints from Service providers, individuals served and their guardians, natural supports and other affiliates to the individual’s team’s dynamics.
- Possess a good understanding of DODD system – Data Warehouse, LOC, ODDP, AAI, PAWS, CPT, Bill File, MRC, and more.
- Possess a great deal of knowledge of different types of waiver services. Specialized in IO and LV1 waivers.
Quality Review and Internal Control – Operations Customer Specialist
Huntington National Bank – Commercial Loan Services
01.2013 - 01.2019
- Financial deal review of various types of loan products. (Quality Review and Internal Control)
- Review financial transactions for accuracy and making sure of the balancing of general ledgers used in the process.
- Possess great understanding of vast variety of loan products (Revolving lines of credit, term loans, draw to term loans, commercial cards and letters of credit, SBA loans, Attorney prepared loans, and many other complex loans).
- Document and resolve errors related to reviewed loans and financial transactions.
- Monitor and work queues for issues related to booked and renewed loans; make necessary corrections.
- Monitor suspect reports for potential loans discrepancies and resolve relative issues.
- Possess great knowledge of accounts reconciliations dealing with customer related transactions (Draws and pay downs)
- Have a great understanding of credits, debits, and cash vault.
- Possess strong analytical and mathematical skills.
- Recently shifted job functions to quality reviewing processed payments (Checks, HAWC requests, Bill Pay, wires, etc...)
Collateral Management - Operations Customer Service Specialist
Huntington National Bank - Commercial Loan Services
01.2012 - 01.2013
- Monitored real estate collateral for hazard insurance requirements and updated AFS with details regarding coverage.
- Monitored system of record for upcoming expirations of insurance policies, acted to extend or obtain renewals of the items prior to their expiration.
- Communicated insurance requirements with bankers, insurance agents, and customers.
Customer Service Representative
The Facility Source Maintenance Services – Columbus, Ohio
01.2011 - 01.2012
- Responded and documented customer inquiry calls, quickly assessing the consumers’ needs and problems in order to deliver an ideal solution.
- Performed online trouble shooting; identified problems, gave technical advice, completed service requests and followed up on scheduled services.
- Created an efficient way to use vendor account file for invoicing which encouraged frequent use by service vendors.
Assistant Manager
Morning View Care Center, Columbus, Ohio
01.2006 - 01.2012
- Coordinated consumers recreational activities, medical appointments, and design individual service plan.
- Monitored progress notes, medical book; regulated compliance issue and provided feedback.
- Provided help and guidance to consumers that have behavioral outbursts and provided verbal redirections to deescalate.
- Adhered to all safety and health rules; handled sensitive inquiries with county officials.
- Certified in CPR, First Aid, and MAR. MUI.
- Familiarized to consumers ISPs and conducted due process in cases of MUIs and UIs.
Education
Bachelor of Science - Financial Management
Franklin University
01.2010
Bachelor of Science - Business Administration
Franklin University
01.2010
Skills
- Focused and detail-oriented in business management support
- Proficient in MS Office and QuickBooks
- Strong time management and interpersonal skills
- Bilingual proficiency in French
- Strong verbal communication
- Customer-centric approach
- Collaborative decision-making
- Proficient in mathematical analysis
- Strong observational skills
- Career growth advocate
- Proficient in continuous improvement principles
- Certified services administration professional
- Proficient in DODD Data Warehouse
Timeline
Services and Support Administrator
Franklin County Board of Developmental Disabilities – Service Coordination
01.2020 - Current
Quality Review and Internal Control – Operations Customer Specialist
Huntington National Bank – Commercial Loan Services
01.2013 - 01.2019
Collateral Management - Operations Customer Service Specialist
Huntington National Bank - Commercial Loan Services
01.2012 - 01.2013
Customer Service Representative
The Facility Source Maintenance Services – Columbus, Ohio
01.2011 - 01.2012
Assistant Manager
Morning View Care Center, Columbus, Ohio
01.2006 - 01.2012
Bachelor of Science - Business Administration
Franklin University
Bachelor of Science - Financial Management
Franklin University