Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marie Josselin

Malden,MA

Summary

Reliable and upbeat worker, successful at promoting customers loyalty, satisfaction, and purchases with consultive technique and diligent attention to individuals needs about product merchandising , payment processing, and cleaning. Dedicated and dependable relationship builder with excellent organizational strengths and superior work ethic.

Overview

26
26
years of professional experience

Work History

Customer Service Associate

Christmas Tree Shops
02.2012 - 08.2023
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Shift Supervisor

K.F.C
01.1998 - 02.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Supervised ongoing daily production phases.
  • Managed staff hiring, training and supervision.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Education

High School Diploma -

Somerville High School
Somerville, MA
07.1994

No Degree - Nursing Assistance

Red Cross
Danvers, MA
10.1998

Skills

  • Customer Support
  • Regulatory Compliance
  • Clerical Support
  • Appointment Scheduling
  • Team Collaboration
  • Problem Resolution
  • Customer Complaint Resolution
  • Negotiation
  • Refunds and Exchanges
  • Inventory Control

Languages

French
Creole

Timeline

Customer Service Associate

Christmas Tree Shops
02.2012 - 08.2023

Shift Supervisor

K.F.C
01.1998 - 02.2012

High School Diploma -

Somerville High School

No Degree - Nursing Assistance

Red Cross

Similar Profiles

CREATE PROFILE
Marie Josselin