Marie Joyce Wynona Marzan
Pasig,Metro Manila
Summary
Dynamic Application Development Analyst with a proven track record at Accenture Technology Solutions, enhancing project outcomes through expert applications development and data analytics. Excelled in team collaboration and adaptability, significantly streamlining development processes. Skilled in Oracle Cloud Workforce Compensation and fostering skill growth among junior team members.
Developed skills in fast-paced, collaborative environment, looking to transition into new field. Expertise in software development and project management, with strong analytical capabilities. Focused on leveraging technical proficiency and problem-solving abilities to drive success in new role. Hardworking and passionate job seeker with strong organizational skills eager to secure analyst position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Application Development Analyst
Accenture Technology Solutions
12.2021 - Current
- Contributed to successful project outcomes by providing technical expertise throughout the development process.
- Maintained up-to-date documentation of application features, ensuring ease of use for all stakeholders involved in ongoing projects.
- Mentored junior team members, fostering an environment conducive to skill growth and knowledge sharing.
- Supported end-users with prompt troubleshooting assistance, minimizing downtime due to technical issues.
- Streamlined development processes for increased efficiency and faster project completion.
- Assisted in requirement gathering sessions, leading to better understanding of client needs and more accurate project estimations.
- Maintained up-to-date technical knowledge, staying informed on industry trends and best practices for application development.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Developed custom solutions for clients based on their unique business requirements and objectives.
- Reduced application errors by conducting thorough testing procedures and promptly addressing issues.
- Collaborated with cross-functional teams to align application development with business goals.
- Reduced system downtime with proactive troubleshooting and maintenance.
Service Desk Agent
IBEX Global
06.2019 - 10.2021
- Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
- Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
- Answered customer telephone calls promptly and appropriately handled needs.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
- Documented resolutions for recurring issues, creating a knowledge base that facilitated faster issue resolution.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
Bachelor of Science - Management Information Systems
University of Rizal System Binangonan Campus
Binangonan, Rizal04-2021
Skills
- Client Communication
- Applications Development
- Data Analytics
- Software Deployment
- Application testing
- Proficiency in HCM Data Loading
- Functionality support
- Proficiency in Oracle Cloud Workforce Compensation
Certification
- 1Z0-1046-21 : Oracle Global Human Resources Cloud 2021 Implementation Essentials
- Oracle Guided Learning Content Developer Foundations Associate Rel 1
Timeline
Application Development Analyst
Accenture Technology Solutions
12.2021 - Current
Service Desk Agent
IBEX Global
06.2019 - 10.2021
- 1Z0-1046-21 : Oracle Global Human Resources Cloud 2021 Implementation Essentials
- Oracle Guided Learning Content Developer Foundations Associate Rel 1
Bachelor of Science - Management Information Systems
University of Rizal System Binangonan Campus
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