Mariel Chenier
Rochester
Summary
Dynamic and dependable customer service professional recognized for exceptional communication, multitasking, and organizational abilities. Proficient in leveraging technology to manage multiple priorities in fast-paced environments while ensuring accuracy and professionalism. Committed to delivering outstanding customer experiences, fostering positive relationships, and enhancing team collaboration to drive operational efficiency. A proactive contributor dedicated to creating a supportive and productive workplace atmosphere.
Overview
23
23
years of professional experience
Work History
Gardener
Town of Pittsford
Pittsford, NY
05.2025 - Current
- Maintain public gardens and landscaped areas through pruning, trimming, and seasonal care.
- Monitor plant health and identify pest, disease, or environmental concerns.
- Operate mowers, trimmers, and landscape equipment safely.
- Support welcoming public green spaces through consistent maintenance.
- Facilitated public engagement by addressing inquiries, providing directions, and sharing horticultural knowledge.
Guest Experience Coordinator
School 31 Lofts
Rochester, NY
09.2018 - 03.2022
- Enhanced guest satisfaction through personalized service and proactive communication.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Managed guest inquiries through phone, email, and in-person interactions, providing timely and accurate information.
- Handled reservation changes efficiently while minimizing inconvenience or dissatisfaction for affected guests.
- Managed computerized reservation systems, answered multi-line phone calls, welcomed guests, and coordinated front desk operations to ensure seamless daily workflow and exceptional customer service.
Owner / Operator
Mountain Farms B&B
Wayland, NY
03.2003 - 03.2018
- Managed an organic farm and guest property focused on sustainable agriculture.
- Planned and harvested organic crops while monitoring soil health.
- Developed integrated pest management practices to reduce pesticide use.
- Constructed and maintained greenhouses to extend growing seasons.
- Provided educational tours on sustainable agriculture and land stewardship.
- Managed daily operations, ensuring seamless guest check-in and check-out processes.
- Trained staff on customer service excellence, fostering a welcoming atmosphere for guests.
- Established strong rapport with guests through excellent communication skills, fostering long-term relationships with loyal customers.
- Coordinated daily operational activities, focusing on reservations, housekeeping, and maintenance, to deliver exceptional guest experiences.
Skills
- Public interaction
- Team collaboration
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Conflict resolution
- Customer satisfaction measurement
Timeline
Gardener
Town of Pittsford
05.2025 - Current
Guest Experience Coordinator
School 31 Lofts
09.2018 - 03.2022
Owner / Operator
Mountain Farms B&B
03.2003 - 03.2018