Mariel Dowell
8314 Wren St,WI
Summary
Dynamic customer service professional with a proven track record at Steve Paddock State Farm, enhancing client satisfaction through effective training and streamlined processes. Known for exceptional multitasking and proactive problem-solving, I thrive in fast-paced environments, ensuring seamless experiences and fostering team collaboration. Adaptable and reliable, I excel in delivering outstanding service.
Experienced with managing wedding event services, ensuring smooth and enjoyable experiences for guests. Utilizes strong organizational skills to coordinate multiple aspects of events seamlessly. Track record of fostering positive team dynamics and adapting to changing client needs.
Motivated in problem solving with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
20
20
years of professional experience
Work History
Wedding Server
Stein Farms
Salem, WI
04.2019 - Current
- Adapted quickly to changing event needs, demonstrating flexibility in high-pressure situations.
- Delivered exceptional customer service during wedding events, ensuring guest satisfaction and seamless experiences.
- Handled guest inquiries and resolved issues promptly, enhancing overall event enjoyment.
- Contributed to team efficiency by streamlining service processes during peak dining hours at events.
Customer Service Manager
Steve Paddock State Farm
Kenosha, WI
09.2023 - 01.2025
- Led customer service team to enhance client satisfaction and retention through effective training programs.
- Implemented streamlined processes for handling customer inquiries, reducing response times significantly.
- Developed and maintained performance metrics to assess team productivity and service quality.
- Collaborated with sales and marketing departments to align customer service strategies with business objectives.
Sales/Customer Service
Christy Celete State Farm
New Berlin, WI
04.2018 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales/customer Service
Tom Paddock State Farm
Paddock Lake, WI
09.2005 - 04.2017
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma - General
Southern Lakes Alt. High School
Burlington, WI06.2001
Skills
- Strong multitasking
- Team player attitude
- Reliable and punctual
- Exceptional customer service
- Proactive problem-solving
- Cleanliness and sanitation
- Adaptable to change
- Flexible schedule availability
- Conflict resolution
- Professional appearance
Timeline
Customer Service Manager
Steve Paddock State Farm
09.2023 - 01.2025
Wedding Server
Stein Farms
04.2019 - Current
Sales/Customer Service
Christy Celete State Farm
04.2018 - 09.2023
Sales/customer Service
Tom Paddock State Farm
09.2005 - 04.2017
High School Diploma - General
Southern Lakes Alt. High School