Mariel Duran
Las Vegas,NV
Summary
Results-driven professional with a strong track record of delivering high-quality work and exceptional service. Known for excellent communication, teamwork, and strong problem-solving skills. Organized and motivated, seeking opportunities to apply time management and organizational abilities while contributing to company growth. Proactive and adaptable, with a passion for continuous learning and innovation, quickly adjusting to new challenges and environments.
Overview
12
12
years of professional experience
Work History
Child and Youth Program Assistant
US Air Combat Command
Las Vegas, NV
10.2023 - Current
- Provided guidance and mentorship to children in a recreational setting.
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Maintained safety standards during all activities.
- Created a safe environment where children can express themselves freely.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
- Ensured that all equipment was properly maintained and stored after each activity session.
- Supported the development of age-appropriate lesson plans for youth programs.
- Provided in-depth progress reports to parents and guardians regarding children's behavior and development.
- Attended trainings related to youth programming best practices.
- Monitored participant behavior, providing positive reinforcement when appropriate.
- Supervised children while they participated in various games and activities.
Senior Vault Teller
Bank of Nevada
Las Vegas, NV
04.2019 - 02.2023
- Ensured efficient and secure management of the vault
- Processed and verified cash deposits, withdrawals, and transfers
- Meticulously recorded and documented transactions with accuracy
- Trained and supervised other tellers to follow proper procedures and security protocols
- Detected and prevented fraudulent activities through knowledge of security protocols
- Maintained strict confidentiality in handling sensitive information
- Contributed to the integrity of cash management processes
- Ensured customers' assets are safe and operations run smoothly
- Set a standard of accuracy, security, and professionalism for the team
Customer Service/Collections Representative
Blue horizon loans/Tan oak lending
Las Vegas, NV
06.2017 - 03.2019
- Provided exceptional customer service and support
- Handled customer inquiries and resolved issues related to loans
- Communicated with customers via phone calls and emails
- Collected outstanding debts by contacting customers and negotiating repayment plans
- Documented all customer interactions, payment arrangements, and account updates
- Adhered to laws, regulations, and company policies regarding debt collection practices
- Built and maintained positive relationships with customers
- Actively listened to customers, addressed their concerns, and provided appropriate solutions
- Remained calm and professional in challenging situations
- Collaborated with team members to resolve customer issues and ensure a smooth experience
Receptionist/Hostess/Team Lead
The Original Fish Company
Los Alamitos, CA
12.2016 - 04.2017
- Welcomed and greeted guests with a friendly and warm attitude
- Managed seating efficiently, considering guest preferences and special requests
- Handled reservations in-person and over the phone, accurately recording details
- Communicated guest preferences and special requests to the kitchen and serving staff
- Resolved guest complaints and issues in a professional and timely manner
- Oversaw and trained the host/hostess team, providing support and feedback
- Fostered a positive work environment, promoting teamwork and collaboration
- Maintained composure and problem-solving skills under pressure, ensuring guest satisfaction
- Collaborated with kitchen staff, serving staff, and management to communicate reservation information
- Demonstrated a comprehensive understanding of the menu and provided recommendations to guests
- Contributed to the success of the restaurant by delivering exceptional service and creating a memorable dining experience
Receptionist/Admin Assistant
Egumball Inc
Irvine, CA
06.2016 - 04.2017
- Greeted and welcomed visitors and clients in a professional and friendly manner
- Answered and directed incoming calls accurately and promptly
- Maintained a clean and organized reception area
- Assisted with scheduling appointments and coordinating meetings and events
- Managed incoming and outgoing mail and prepared packages for shipping
- Updated and maintained company databases and records
- Supported basic administrative tasks such as filing, scanning, and data entry
- Managed office supplies and inventory
- Assisted with travel arrangements and expense reporting
- Provided administrative support to various departments
- Collaborated with team members for efficient workflow and communication
- Demonstrated excellent written and verbal communication skills
- Maintained professionalism and confidentiality according to company policies and procedures
Chip Runner/Receptionist/Promotions
Hawaiian Gardens Casino
Hawaiian Gardens, CA
11.2012 - 01.2016
- Delivered chips and cash to gaming tables promptly and efficiently
- Maintained accurate chip counts and ensured the security of chips during transportation
- Assisted dealers with chip fills and exchanges, providing excellent customer service
- Monitored and restocked chip racks on the gaming floor
- Helped resolve minor customer disputes or issues related to chips and payouts
- Provided a professional and courteous welcome to guests, creating a positive first impression of the casino
- Directed incoming calls to the appropriate departments, delivering accurate and timely information
- Ensured the cleanliness, organization, and presentability of the reception area
- Scheduled and coordinated appointments, meetings, and events for both internal staff and external clients
- Managed incoming and outgoing mail, including sorting, distributing, and preparing packages for shipping
- Maintained and updated customer databases and records with accuracy and confidentiality
- Supported basic administrative tasks such as filing, scanning, and data entry
- Collaborated with team members to ensure efficient workflow and effective communication within the office
- Advertised and publicized casino events, promotions, and special offers to customers
- Interacted with customers on the gaming floor, informing them about upcoming events and encouraging their participation
- Distributed promotional materials and giveaways to customers, generating excitement and interest
- Assisted in organizing and carrying out promotional events, ensuring a positive and memorable experience for customers
Education
Master of Science - health administration with an emphasis of patient safety and quality
Grand Canyon university
Phoenix, AZ01.2025
Bachelor of Science - health care administration
Grand Canyon University
Arizona City, AZ12.2022
High school diploma -
Gardena Adult school
01.2008
Skills
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Attention to detail and accuracy in all tasks
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to adapt and thrive in fast-paced environments
- Problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Customer service-oriented mindset
- Knowledge of administrative and office procedures
- Familiarity with basic accounting principles
- Ability to handle multiple tasks and prioritize effectively
- Strong work ethic and commitment to professionalism
Timeline
Child and Youth Program Assistant
US Air Combat Command
10.2023 - Current
Senior Vault Teller
Bank of Nevada
04.2019 - 02.2023
Customer Service/Collections Representative
Blue horizon loans/Tan oak lending
06.2017 - 03.2019
Receptionist/Hostess/Team Lead
The Original Fish Company
12.2016 - 04.2017
Receptionist/Admin Assistant
Egumball Inc
06.2016 - 04.2017
Chip Runner/Receptionist/Promotions
Hawaiian Gardens Casino
11.2012 - 01.2016
Master of Science - health administration with an emphasis of patient safety and quality
Grand Canyon university
Bachelor of Science - health care administration
Grand Canyon University
High school diploma -
Gardena Adult school