Mariel Martinez Ledezma

• Greeted and assisted a high volume of customers with product selection, gift recommendations, and custom stationery needs

• Maintained in-depth knowledge of seasonal and core product offerings to provide informed suggestions and upsell merchandise

• Handled cash register operations including sales, returns, exchanges, and gift card activations with accuracy and efficiency

• Created visually appealing product displays and restocked inventory to drive sales and highlight promotions

• Ensured store cleanliness and organization, including wrapping station upkeep and merchandising standards

• Supported special events, workshops, and holiday promotions to enhance customer engagement and loyalty

Population Division of the Department of City Planning

Summer 2025

• Supported production of the Newest New Yorkers 2025 report by formatting and editing tables, charts, and visual layouts using Adobe InDesign
• Collaborated with the design team to ensure consistency in fonts, spacing, color palettes, and overall report style
• Helped refine data visualizations in R using gt and highcharter, contributing to accessible and accurate presentation of demographic data
• Assisted with linking and updating Excel data sources to maintain accuracy across multi-page report tables
• Participated in team meetings, offering input on layout strategies and accessibility improvements for print and digital formats

• Prepared merchandise for the sales floor by pricing and tagging items

• Assisted customers in locating products and checking availability at other store locations

• Processed returns, exchanges, and refunds in line with store policies

• Rotated stock and restocked shelves to ensure availability and visual appeal

• Guided visitors through the national monument and provided information on its services

• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to build rapport and loyalty.

Fellow – Bloomberg First Year Insights Program

• Selected as part of a competitive cohort of first-year college students for a professional development program hosted by Bloomberg
• Participated in monthly virtual sessions focused on career exploration, Bloomberg’s core businesses (media, finance, data, and technology), and workplace readiness
• Gained exposure to Bloomberg’s inclusive workplace culture and opportunities through discussions with recruiters, hiring managers, and company leaders
• Engaged in workshops covering resume building, networking, interview skills, and internship preparation
• Explored pathways in business, journalism, software engineering, and data analytics while developing skills to support future internship applications

• Kept food preparation area, equipment, and utensils clean and sanitary.
• Trained new team members on procedures, customer service, and sales techniques.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Operated cash register to ring up final bill and process various forms of payment.

• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Kept employees operating productively and working on task to meet business and customer needs.

• Answered phone promptly and directed incoming calls to correct stylist.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight schedules.