Mariel Sanchez
Hackettstown,NJ
Summary
Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management, and team leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Realtor
EXIT Realty Connections
Hackettstown, NJ
01.2025 - Current
- Facilitated client consultations to understand real estate needs and preferences.
- Managed property listings using MLS software for accurate market representation.
- Coordinated open houses, showcasing properties to potential buyers effectively.
- Negotiated contracts, ensuring favorable terms for clients during transactions.
- Analyzed market trends to provide clients with informed insights on property investments.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Information Verification Call Center Manager
MedPro Systems
Mount Arlington, NJ
08.2018 - 01.2026
- Oversaw operations of outbound call center focused on contacting medical facilities to obtain and verify information regarding healthcare providers and the facilities itself.
Call Center Representative
NJ 211
Whippany, NJ
09.2017 - 08.2019
- Conducted comprehensive inbound and outbound calling activities to address customer inquiries and provide assistance.
- Assessed caller needs and directed them to relevant resources and referrals.
- Facilitated scheduling of follow-up calls to enhance client communication.
- Monitored and addressed inquiries through texts and chats, providing accurate information and support.
- Assisted individuals in accessing energy assistance programs for homeless populations in New Jersey. Supported outreach efforts to connect vulnerable communities with essential resources. Facilitated communication between clients and service providers to streamline assistance processes.
Teacher's Aide/ Substitute Teacher
HCESC
Flemington, NJ
09.2015 - 06.2018
- Provided support to students in overcoming academic obstacles to enhance learning outcomes.
- Assisted in lesson preparation and delivery, ensuring alignment with educational objectives and curriculum standards.
- Assisted students by taking detailed notes during lectures. Provided translation support to enhance understanding of course materials.
- Implemented lesson plans and provided guidance to students to ensure continuity of education during teacher absence.
Teller
Fulton Bank Of New Jersey
Hackettstown, NJ
07.2015 - 09.2017
- Provided support to customers regarding banking transactions and addressed their questions and concerns.
- Implemented effective sales strategies to consistently meet and exceed established sales objectives.
- Facilitated proper compliance training to uphold organizational integrity and mitigate risks.
Care Coordinator
One Call Care Diagnostics
Parsippany, NJ
01.2015 - 04.2015
- Managed call activities, ensuring effective communication with clients and addressing inquiries promptly.
- Identified potential clients and initiated outreach to secure new referrals.
- Managed scheduling of diagnostic tests for patients, optimizing workflow and enhancing patient care.
- Improved case management efficiency by providing timely updates to patients, adjusters, nurses, and doctors, fostering informed decision-making and patient care.
Clerk 1/Receptionist
Warren County TASS
Belvidere, NJ
06.2014 - 01.2015
- Responded to inquiries via the main phone line, facilitating departmental connectivity and support.
- Facilitated client communication by responding to inquiries and connecting them with the correct departments for effective support.
- Investigated and resolved client issues and concerns, ensuring prompt support and service quality.
- Provided timely updates to clients regarding case progress to enhance client satisfaction.
- Coordinated logistics for client interviews to ensure timely engagement.
- Managed comprehensive logging and scanning processes for incoming mail to ensure efficient document handling.
- Assessed client qualifications to ensure compliance with eligibility criteria.
Server/ Waiter
Paragon Village
Hackettstown, NJ
04.2013 - 07.2014
- Managed customer orders and executed prompt delivery to enhance dining experience.
- Prepared a diverse range of daily food items, focusing on salads and desserts, to support culinary team in delivering quality meals.
- Coordinated neat placement of utensils alongside napkins to maintain cleanliness and order.
- Systematically placed dry dishes into assigned cabinets, ensuring efficient storage.
- Executed table preparation for next meal by sanitizing surfaces and strategically positioning place settings.
Front Desk Attendant
CS Gymnastics
Flanders, NJ
03.2013 - 01.2014
- Ensured customer comprehension of class details by clarifying information and answering questions effectively.
- Enhanced team collaboration by managing incoming calls to ensure seamless connection with appropriate personnel.
- Coordinated account billing activities and enforced payment timelines to enhance financial stability.
- Enhanced operational efficiency in registration management through meticulous organization and documentation of each session.
- Created and maintained sophisticated spreadsheets for special events, improving accuracy and accessibility of records.
- Created advertising fliers that communicated brand messages clearly. Assisted in increasing audience engagement through creative design and effective use of software tools. Supported marketing initiatives by delivering high-quality promotional materials.
Guest Service Representative
Extended Stay America Hotel
Mount Olive, NJ
08.2008 - 08.2012
- Provided personalized greetings and assistance to ensure guest satisfaction upon arrival.
- Coordinated phone call responses, ensuring accurate direction to guests' rooms and designated departments.
- Provided guidance and assistance to inquiring guests and potential guests, ensuring their needs were met.
- Identified and addressed specific guest concerns, ensuring prompt resolution.
- Oversaw guest check-in and check-out operations to enhance overall guest experience. Coordinated with staff to streamline processes and improve efficiency.
- Oversaw collection of payments from guests, utilizing various methods including cash, credit cards, and direct billing to streamline operations.
- Designed and maintained spreadsheets to support accurate record management for special events.
Education
BS - Sociology: Criminal Justice
Centenary College
Hackettstown, NJ05-2014
Skills
- Telecommunications proficiency
- Fluent in two languages(English & Spanish)
- Service excellence
- Telemarketing expertise
- Hospitality support skills
- Account/Team management
- Customer service/support
- Prioritization and scheduling
- Call center operations
- Microsoft Excel
- Cash handling
- Leadership
- Retail sales
- Retail math
- Sales management
- Supervising experience
- Analysis skills
- Microsoft Powerpoint
Certification
- Criminalistics Certification
- Real Estate License, NJ
- Substitute Teaching Certification, NJ
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Realtor
EXIT Realty Connections
01.2025 - Current
Information Verification Call Center Manager
MedPro Systems
08.2018 - 01.2026
Call Center Representative
NJ 211
09.2017 - 08.2019
Teacher's Aide/ Substitute Teacher
HCESC
09.2015 - 06.2018
Teller
Fulton Bank Of New Jersey
07.2015 - 09.2017
Care Coordinator
One Call Care Diagnostics
01.2015 - 04.2015
Clerk 1/Receptionist
Warren County TASS
06.2014 - 01.2015
Server/ Waiter
Paragon Village
04.2013 - 07.2014
Front Desk Attendant
CS Gymnastics
03.2013 - 01.2014
Guest Service Representative
Extended Stay America Hotel
08.2008 - 08.2012
BS - Sociology: Criminal Justice
Centenary College