Mariel Seunsom
Houston,TX
Summary
Friendly retail professional with many years working in sales. Highly experienced in handling challenging situations with poise and patience. Pursuing a new role utilizing excellent persuasion skills to drive successful sales. Throughout the years have also gained experience and skills in multiple departments such as, pharmaceutical, optical, and drink making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispensing Optician
Pearle Vision
Houston, TX
03.2024 - Current
- Assisted customers in selecting frames, lenses and other optical products that best suited their needs.
- Provided technical advice on the selection of eyeglasses, contact lenses and other optical products.
- Maintained accurate records of all transactions with customers.
- Adjusted, repaired and maintained eyeglass frames and lenses according to customer specifications.
- Compiled patient data into a computerized database system for tracking purposes.
- Verified insurance coverage for payment of services rendered.
- Ordered optical supplies from vendors when necessary for inventory replenishment.
- Performed basic vision screenings to determine patient's prescription needs.
- Calculated measurements for eyewear using optical measuring devices.
- Demonstrated how to insert, remove, and care for contact lenses.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
Sales Associate
Kate Spade New York
Houston, TX
11.2022 - Current
- Boosted customer service skills through sales experience at a Luxury Boutique
- Developed strong client base through effective networking and relationship building strategies
- Maximized profits through effective upselling strategies
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Pharmacy Technician
Walgreens
Houston, TX
10.2023 - 08.2024
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Utilized critical thinking to solve complex problems
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Sales Associate
Ascena Retail Group
Houston, TX
02.2022 - 01.2023
- Gained valuable experience in customer engagement and transitioned into a role focused on styling and enhancing customer satisfaction
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
Cashier/Customer Service
Q wings seafood and boba
Houston, TX
03.2021 - 08.2021
- Embarked on my initial job experience in high school
- Acquired the skills of multitasking, money management and drink preparation
- Received and processed customer orders efficiently via phone and direct interaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured smooth register operations by correctly executing start and end of day register processes
- Greeted customers and took orders for drinks, food items, and any other needs.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
High school diploma -
Challenge Early College High School
Houston, TX06-2022
Associate in Arts (AA) - Liberal Arts & Sciences
Houston Community College
Houston, TX06.2022
Skills
- Customer Service
- Product Upselling
- Retail Sales
- Barista Experience
- Merchandising
- Cash Handling
- Time Management
- Pharmacy Technician Experience
- Frames adjustment
- Glasses repair
- Evaluating patients
- Patient testing
- Appointment Scheduling
- Order Entry
- POS
- Computer Operation
- Medical Billing
- Insurance Verification
Certification
Pharmacy Intern License, 05/01/23, 04/01/25
References
References available upon request.
Timeline
Dispensing Optician
Pearle Vision
03.2024 - Current
Pharmacy Technician
Walgreens
10.2023 - 08.2024
Sales Associate
Kate Spade New York
11.2022 - Current
Sales Associate
Ascena Retail Group
02.2022 - 01.2023
Cashier/Customer Service
Q wings seafood and boba
03.2021 - 08.2021
High school diploma -
Challenge Early College High School
Associate in Arts (AA) - Liberal Arts & Sciences
Houston Community College
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