Mariel Veloz

Education

• Provided safe and efficient transportation to riders across various city locations.
• Maintained vehicle cleanliness and functionality to ensure a positive passenger experience.
• Facilitated loading and unloading of luggage to enhance passenger convenience and comfort.
• Navigated using GPS technology to optimize routes and reduce travel time.

FLA Medical Group

Medical Records Clerk, Forest City, FL

September 2021 to August 2024

• Attached patient charts to EMR files for accurate record-keeping.
• Updated patient charts to maintain data integrity.
• Processed requests for copies of medical records from patients and external providers. Coordinated with providers and patients to efficiently gather critical information for accurate record-keeping.

May 2017 to March 2020

Referral Coordinator/Medical Assistant

Global Healthcare For Adults, FL

• Maintained and updated patient medical records and charts for accuracy.
• Managed phone communications to schedule and confirm appointments efficiently.
• Processed patient referrals by faxing records and collaborating with specialty offices.
• Coordinated insurance benefits and pre-certifications, ensuring timely prior authorizations. Utilized medical codes (CPT, ICD-10) for precise documentation.

Starbucks November 2014 to January 2017

Barista

Winter Park, FL

• Delivered high-quality customer service in a fast-paced environment.
• Personalized customer interactions by remembering names and drink preferences.
• Mastered preparation of over 150 beverages to ensure menu accuracy.

Processed customer payments efficiently to enhance transaction speed.

March 2010 –May 2014

Customer service Team lead / Paratransit Dispatcher NYC MTA

· Scheduled transportation for eligible riders for the eligible elderly and individuals who cannot take public transportation.

· Communicated with paratransit bases for trip coordination and their direct dispatchers to get ETA

· Utilized GPS technology to guide drivers to give correct timing and locations

· Assisted with passenger escalations as well as any special requests due to weather conditions or special needs, due to illness and disabilities.

· Trained new hires in groups of 12-25

· Supervised a team of 15 employees of 15 as team leads for supervisor.

· Evaluated calls for quality assurance and provided coaching to employees for performance improvement.

Florida Technical College December 2016 Medical Assistant Technician Diploma

Orlando, FL

Florida Technical College August 2008

Medical Billing