Mariel Yazdi
Los Angeles,CA
Summary
Professional and knowledgeable Senior Receptionist offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Highly efficient and accurate with strong planning, problem-solving and communication skills. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
Work History
Senior Receptionist/Operations Manager
Barrister Executive Suites
Los Angeles, CA
08.2023 - Current
- Managed the company’s reception area, greeted and directed all visitors.
- Ensured completion of paperwork, sign-in and security procedures.
- Answered incoming calls on multi-line telephones, and set appointments.
- Collected payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Performed a variety of various other office tasks such as filing, records keeping, keyboarding/data entry, faxing and confirming appointments via email.
Salon Front Desk Receptionist
Healthy Spot
Santa Monica, CA
01.2022 - 05.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Receptionist
Family Chiropractic
Arlington, VA
02.2008 - 03.2010
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Processed medical insurance claims and payments.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Executive Assistant
20th Century Fox
Los Angeles, CA
06.2003 - 09.2008
- Worked with senior management to initiate new projects and assist in various processes.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Facilitated seamless communication between the Vice President and key stakeholders, ensuring timely responses to emails and phone calls.
- Coordinated high-level events with meticulous attention to detail, fostering strong relationships with clients and partners.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
No Degree - Journalism
UCLA
Los Angeles, CACosmetology License - Cosmetology
Graham Webb Intl. Beauty Academy
Arlington, VA06.2009
Associate Degree - Liberal Arts And General Studies
Santa Monica College
Santa Monica, CA2005
Skills
- Billing and Invoicing
- Customer Complaint Resolution
- Appointment Scheduling
- Multi-line phone operation
- 90 wpm Typing Speed
- MS Office Applications
- Data Entry
- Document scanning and digitization
- Payment Processing
- Bank Deposits
Areas Of Expertise
- Computer proficiency.
- Leadership experience.
- Communication skills.
- Organizational know-how.
- People skills.
- Collaboration talent.
- Problem-solving abilities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Senior Receptionist/Operations Manager
Barrister Executive Suites
08.2023 - Current
Salon Front Desk Receptionist
Healthy Spot
01.2022 - 05.2023
Receptionist
Family Chiropractic
02.2008 - 03.2010
Executive Assistant
20th Century Fox
06.2003 - 09.2008
No Degree - Journalism
UCLA
Cosmetology License - Cosmetology
Graham Webb Intl. Beauty Academy
Associate Degree - Liberal Arts And General Studies
Santa Monica College