Mariela Alejo Rubio
Des Moines,IA
Summary
I’ve worked at the bank for a year, helping customers every day and handling different situations. Before that, I worked in retail where I also dealt with lots of people and learned how to give good service. I’m used to working with all kinds of customers and keeping things running smoothly.
Overview
2
2
years of professional experience
Work History
Bank Teller
Greater Iowa Credit Union
12.2023 - 06.2024
- Greeted customers and assisted them with deposits, withdrawals, and other routine banking transactions.
- Balanced cash drawer at the end of each shift and resolved any discrepancies.
- Answered customer questions and provided information about accounts, services, and policies.
- Referred customers to personal bankers and other team members for additional services.
- Participated in team meetings to stay updated on policy changes and new products.
Bilingual Member Service Representative/Bank Teller
Des Moines Metro Credit Union
08.2023 - 12.2023
- Opened customer accounts.
- Reconciled cash drawer and resolved discrepancies.
- Greeted customers and assisted them with deposits, withdrawals, and other routine banking transactions.
- Answered questions about accounts, fees, and services in a friendly and professional manner.
Sales Associate
Victoria's Secret & PINK
11.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Lincoln High School
05.2021
Skills
- Loan & Payment Processing
- Cash Handling & Balancing
- Team Collaboration
- Banking
- Sales and upselling
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Greater Iowa Credit Union
12.2023 - 06.2024
Bilingual Member Service Representative/Bank Teller
Des Moines Metro Credit Union
08.2023 - 12.2023
Sales Associate
Victoria's Secret & PINK
11.2022 - 03.2023
High School Diploma -
Lincoln High School
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