Mariela Briseno
Lynnwood,WA
Summary
Im a fast and hard worker who thrives in any environment that requires efficiency, creativity, and a commitment to excellence. I love finding innovative solutions when things don't go according to plan. With management experience , i know how to lead by example, motivate a team, and ensure everything runs smoothly even under pressure. Delivering exceptional service, staying organized, building strong relationships and finding ways to improve workflows. I bring a strong work ethic and positive attitude to every task, always striving to go above and beyond expectations. Im dedicated to creating an environment where everyone can succeed and deliver their best.
Overview
8
8
years of professional experience
Work History
Barista
Kitanda
11.2024 - 05.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Helped management keep adequate supply on hand by notifying of shortages.
Retail Sales Associate Manager
Forever 21
11.2020 - 03.2023
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Sales Associate
Walmart
03.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Pursuing Associate Degree In Nursing - Nursing
Edmonds Community College
Lynnwood, WAHigh School Diploma -
Lynnwood High School
Bothell, WA06-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Adaptive and creative
- Cash register operation
- Decision-making
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- New hire training
- Latte art
Languages
Spanish
English
Timeline
Barista
Kitanda
11.2024 - 05.2025
Retail Sales Associate Manager
Forever 21
11.2020 - 03.2023
Sales Associate
Walmart
03.2017 - 12.2017
Pursuing Associate Degree In Nursing - Nursing
Edmonds Community College
High School Diploma -
Lynnwood High School
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