Mariela Chavez
Roswell,NM
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in patient care documentation, recordkeeping, and operating calls in various medical centers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Specialist Cashier
Sams Club
01.2021 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated with cash, check, and card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns and resolving transaction issues.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Respiratory Therapy Student
Artesia General Hospital
10.2023 - 11.2023
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Improved patient outcomes by conducting thorough respiratory assessments and implementing individualized care plans.
- Maintained accurate records of all therapy sessions performed on patients for thorough documentation purposes.
- Demonstrated adaptability by adjusting quickly to new clinical settings during rotation assignments throughout the hospital system.
Respiratory Therapy Student
Eastern New Mexico Medical Center
10.2023 - 11.2023
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Responded to emergency codes and immediately initiated treatment.
- Gained proficiency in various respiratory therapy modalities including oxygen administration, aerosol therapy, airway clearance techniques, and non-invasive ventilatory support.
- Ensured accuracy in patient charting by meticulously documenting all vital information, observations, and interventions.
Respiratory Therapy Student
University Medical Center, UMC
09.2023 - 10.2023
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Performed arterial blood gas analysis and assisted in bronchoscopies.
- Optimized respiratory care delivery by maintaining and troubleshooting wide range of respiratory equipment.
- Gained proficiency in various respiratory therapy modalities including oxygen administration, aerosol therapy, airway clearance techniques, and non-invasive ventilatory support.
- Ensured proper equipment functionality by performing routine maintenance checks and troubleshooting issues when necessary.
Respiratory Therapy Student
Covenant Medical Center
06.2023 - 07.2023
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Gained proficiency in various respiratory therapy modalities including oxygen administration, aerosol therapy, airway clearance techniques, and non-invasive ventilatory support.
- Enhanced patient care by implementing evidence-based respiratory therapy protocols and individualized treatment plans.
- Increased staff competency by conducting in-service training on respiratory therapy techniques and protocols.
- Completed thorough patient charting for comprehensive record-keeping, facilitating seamless communication among the healthcare team members.
Respiratory Therapy Student
University Medical Center, UMC
04.2023 - 05.2023
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Gained proficiency in various respiratory therapy modalities including oxygen administration, aerosol therapy, airway clearance techniques, and non-invasive ventilatory support.
- Ensured high-quality patient care with thorough monitoring and assessment of respiratory therapy treatments.
- Improved patient care by developing and implementing respiratory therapy protocols and procedures.
- Executed detailed patient charting to track progress and treatment outcomes.
Respiratory Therapy Student
Eastern New Mexico Medical Center
11.2022 - 12.2022
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Improved patient care by developing and implementing respiratory therapy protocols and procedures.
- Enhanced patient outcomes by effectively administering respiratory therapy treatments and interventions.
- Ensured accuracy in patient charting by meticulously documenting all vital information, observations, and interventions.
- Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration.
- Educated patients on medication usage, potential side effects, and proper storage techniques for increased compliance.
Education
Associate of Applied Science - Respiratory Therapy
Eastern New Mexico University-Roswell
Roswell, NM12.2023
High School Diploma -
Roswell High School
Roswell, NM05.2021
Skills
- Critical Thinking
- Recordkeeping
- Patient care documentation
- Patient support
- Certified in CPR/AED
- Care Plan Management
- Customer Service
- Cash Management
- Front Desk Operations
Certification
- AHA-ACLS
- AHS-PALS
- AHA-BLS
- NRP
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Respiratory Therapy Student
Artesia General Hospital
10.2023 - 11.2023
Respiratory Therapy Student
Eastern New Mexico Medical Center
10.2023 - 11.2023
Respiratory Therapy Student
University Medical Center, UMC
09.2023 - 10.2023
Respiratory Therapy Student
Covenant Medical Center
06.2023 - 07.2023
Respiratory Therapy Student
University Medical Center, UMC
04.2023 - 05.2023
Respiratory Therapy Student
Eastern New Mexico Medical Center
11.2022 - 12.2022
Member Specialist Cashier
Sams Club
01.2021 - Current
Associate of Applied Science - Respiratory Therapy
Eastern New Mexico University-Roswell
High School Diploma -
Roswell High School
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