Mariela Gutierrez
San Jose,CA
Summary
Hello, my name is Mariela, and I am seeking new opportunities that come my way. With over 3 years of customer service experience in various amounts of varied roles. Experienced supervisor coordinating daily operations and well- managed environment. Have developed strong communication, teamwork and many more. I want to expand my knowledge and I am willing to contribute to any team environment.
Overview
4
4
years of professional experience
Work History
ASSISTANT PARTY COORDINATOR/ KIDSCORNER SUPERVISOR
The Plex
01.2023 - Current
- Take phone calls and send out emails on inquiries about birthday parties and party packages.
- With usage of Excel, Tripleseat, Outlook etc...
- Give tours of the facility and what we offer.
- Assist customers to party rooms/ party spaces when coming in for their party.
- Supervise and support employees in daily operations
- Resolve conflicts and address concerns professionally
- Maintain a safe and welcoming environment for the children and families
BAKERY FRONT TEAM
Ces't si Bon Bakery
01.2024 - 01.2025
- Processed custom cake orders by clarifying details with customers.
- Supported back team by icing and decorating cupcakes during peak hours to meet customer demand.
- Assisted customers by answering questions about offerings and ingredients in pastries.
- Prepared iced and hot coffee beverages, including cappuccinos and chai lattes, for customers.
SERVER/ HOSTESS
Denny's
01.2022 - 01.2023
- Greeted customers upon entry and delivered food to tables, providing support to servers during busy periods
- Assisted guests with questions about beverages and dishes, accommodating special requests to enhance their dining experience
- Took and input dining orders, including phone To-go orders, ensuring accurate and timely service
Education
HIGH SCHOOL DIPLOMA -
Santa Teresa High
01-2023
Skills
- Party organization
- Customer engagement
- Customer support
- Cash/card handling
- Excel
- Computer literacy
- Multitasking
- Bilingual
- Leadership skills
- Staff management
- Teamwork
- Verbal communication
Languages
Spanish
Professional
Timeline
BAKERY FRONT TEAM
Ces't si Bon Bakery
01.2024 - 01.2025
ASSISTANT PARTY COORDINATOR/ KIDSCORNER SUPERVISOR
The Plex
01.2023 - Current
SERVER/ HOSTESS
Denny's
01.2022 - 01.2023
HIGH SCHOOL DIPLOMA -
Santa Teresa High