Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariela E Lima

Victorville,CA

Summary

Dynamic professional with a proven track record at FabFitFun, excelling in team development and strategic planning. Recognized for enhancing employee morale and streamlining inventory processes, while effectively managing high-stress situations. Strong communicator with expertise in documentation and crisis management, driving performance and accountability within diverse teams.

Energetic, dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.

Overview

19
19
years of professional experience

Work History

Department Lead

FabFitFun
04.2019 - 08.2024
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Improved department efficiency by streamlining processes and implementing time-saving strategies.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Established clear expectations for team members, leading to improved accountability and performance levels.
  • Managed team schedules, department projects and quality assurance.
  • Communicated with managers of other departments to maintain transparency.
  • Gathered, organized and input information into digital database.

Dispatcher

M&M Trucking
12.2005 - 04.2006
  • 01Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 5-10 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Generated reports to track deliveries and maintain proper records and documentation.

Department Associate

Kohls Department Store
08.2005 - 12.2005
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.

Education

High School Diploma -

Downtown Magnet High School
Los Angeles, CA
06.2002

Skills

  • Documentation
  • Team development
  • Verbal and written communication
  • Data entry and tracking
  • Typing skills
  • Recordkeeping
  • Multitasking strength
  • Team management

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Department Lead

FabFitFun
04.2019 - 08.2024

Dispatcher

M&M Trucking
12.2005 - 04.2006

Department Associate

Kohls Department Store
08.2005 - 12.2005

High School Diploma -

Downtown Magnet High School

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