Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariela Morales

Lansing,MI

Summary

A reliable, detail-oriented individual with 9 years of customer service experience. With two years of management experience, I am eager to expand my skills and to continue to connect with others to further assist them and provide satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hotline Advocate

MCEDSV
Okemos, Michigan
05.2024 - Current
  • Providing support, advocacy, information, referrals for long-term support, and crisis intervention to survivors of domestic and sexual violence and human trafficking.

Customer Service Representative

Peckham Industries
Lansing, MI
09.2023 - 04.2024
  • Answered customer inquiries and provided accurate information regarding passport information and services.
  • Provided outstanding service to customers acquiring information or needed an appointment with Service Mentor training, specializing in managing the skills required for each customer interaction.
  • Assisted customers with making appointments at passport agencies or how they could apply at a facility near them.

Laundry Attendant

Crown Plaza Hotel
Lansing, MI
08.2023 - 11.2023
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Kept work area neat, clean and organized at all times. Would work independently.
  • Performed guest requests and ensured they were well taken care of.

Banquet Server

Hawk Hollow Golf Course & Banquet Facilities
Bath, MI
02.2016 - 08.2023
  • I was an event manager, who is the person in charge of managing the event taking place. I would check guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • I was also the "Head of Set," which is the person in charge of setting all the banquet events. I arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests. And would lead my staff to ensure everything was set accordingly.
  • I had started working there originally as a dishwasher from 2016 - 2018, where I was responsible for ensuring the workspace was well sanitized for food preparation and cleaned all dishes/equipment.

Education

High School Diploma -

Bath High School
Bath, MI
06-2017

Some College (No Degree) - English Literature

Lansing Community College
Lansing, MI

Skills

  • Complaint resolution
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Guest Relations
  • Strong interpersonal skills
  • Creative
  • Organized
  • Compassion and Empathy

Certification

  • Service Mentor Certified with Ulysses Training
  • New Service Provider Training

Languages

Spanish
Limited

Timeline

Hotline Advocate

MCEDSV
05.2024 - Current

Customer Service Representative

Peckham Industries
09.2023 - 04.2024

Laundry Attendant

Crown Plaza Hotel
08.2023 - 11.2023

Banquet Server

Hawk Hollow Golf Course & Banquet Facilities
02.2016 - 08.2023

High School Diploma -

Bath High School

Some College (No Degree) - English Literature

Lansing Community College

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