Mariela Pelayo
Sebastopol
Summary
Dynamic medical receptionist with proven expertise at Greenbrae Dermatology, excelling in front desk operations and appointment scheduling. Adept at insurance verification and maintaining HIPAA compliance, I effectively managed high call volumes while ensuring patient confidentiality and satisfaction. Committed to enhancing workflow efficiency and delivering exceptional service in a fast-paced environment.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
10
10
years of professional experience
Work History
Medical-receptionist
Greenbrae Dermatology
Greenbrae, CA
10.2016 - Current
- Managed patient check-in and check-out processes to ensure smooth workflow.
- Scheduled appointments utilizing electronic health record system for efficient patient management
- Maintained patient confidentiality while processing medical records and sensitive information.
- Coordinated insurance verification and pre-authorization for dermatological procedures.
- Processed payments and billing inquiries, contributing to accurate financial tracking.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional communication skills.
Education
High School Diploma -
Tomales High School
Tomales, CA06-2005
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
HIPAA compliance
Insurance verification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical-receptionist
Greenbrae Dermatology
10.2016 - Current
High School Diploma -
Tomales High School