Mariela Pereira
Houston
Summary
Detail-oriented administrative and payroll professional with experience supporting daily office operations, coordinating schedules, and maintaining confidential personnel and client records. Skilled in payroll processing using QuickBooks, document preparation, and administrative workflow coordination. Strong ability to manage multiple priorities, maintain accurate records, and communicate effectively in both English and Spanish.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Administrative Assistant / Payroll Coordinator
Law Office of Ernie Garcia
Houston
06.2025 - Current
- Serve as first point of contact for clients and prospective clients, managing calls, emails, and inquiries
- Coordinate calendars, meetings, court appearances and consultations to support attorneys and office operations
- Maintain confidential legal, personnel, and payroll records with a high level of accuracy
- Process employee payroll using QuickBooks, verifying hours and reconciling pay data
- Prepare and organize administrative documentation to support case management
- Coordinate communication with vendors, service providers, and court offices
- Assist with billing coordination and client records management
- Assisted in case file organization to ensure easy access to information.
- Coordinated office supplies and maintained inventory for efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Customer Service Representative
Harris County Toll Road Authority
Houston
06.2024 - 06.2025
- Assisted customers with toll-related inquiries and provided accurate information.
- Resolved customer complaints promptly and effectively to ensure satisfaction.
- Processed toll transactions efficiently using electronic payment systems.
- Maintained accurate records of customer interactions for future reference.
- Trained new staff on customer service protocols and operational procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Insurance Agent/Customer Service Representative
AI United Insurance
Humble
06.2023 - 05.2024
- Assisted clients with policy updates, documentation, and account changes
- Prepared insurance quotes and maintained client account records
- Managed sensitive personal and financial information with confidentiality
- Assisted clients in selecting appropriate insurance policies for their needs.
- Explained policy details and coverage options to prospective customers.
- Collaborated with underwriters to assess risks and determine coverage eligibility.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
Team Member
Chick-fil-A
Baytown
02.2022 - 03.2023
- Processed customer orders and handled cash transactions accurately
- Maintained service efficiency in a fast-paced environment
- Supported team operations and daily workflow coordination
Education
Bachelor's Degree - Accounting
University of Houston - Clear Lake
01.2026 - 03.2026
Associate of Arts -
Lee College
Skills
- QuickBooks (Payroll)
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Workspace
- CRM Systems
- Data Entry & Record Management
- Payroll Processing & Timekeeping
- Calendar & Meeting Coordination
- Payroll administration
- Time management
- Office coordination
- Data organization
- Multi-line phone proficiency
- Schedule management
- Event coordination
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Bachelor's Degree - Accounting
University of Houston - Clear Lake
01.2026 - 03.2026
Administrative Assistant / Payroll Coordinator
Law Office of Ernie Garcia
06.2025 - Current
Customer Service Representative
Harris County Toll Road Authority
06.2024 - 06.2025
Insurance Agent/Customer Service Representative
AI United Insurance
06.2023 - 05.2024
Team Member
Chick-fil-A
02.2022 - 03.2023
Associate of Arts -
Lee College